Your opportunity:

The Application Engineer provides advanced technical application support, quotes special product designs, provides input on product roadmap and develops application training programs for internal and external customers in our industry. This position will be expected to build rapport and relationships across rep network and sales channel.

What you'll be doing:

• Aid product support team on moderately complex technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
• Develop and communicate solutions for unique applications including design and special pricing.
• Gather information and provide resolution to complex field problems. May include travel for onsite support.
• Maintain working knowledge of industry codes and standards to determine product needs and requirements.
• Responsible for highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
• Identify opportunities for process improvement and work to implement where applicable.
• Maintain familiarity with competitor's products and identify opportunities.
• Develop, organize and present trainings to internal and external customers both onsite and offsite.
• Participate in offsite events including planning, set-up, and customer interactions
• May participate in industry related associations.
• May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
• Build rapport and relationships across rep network and sales channel.
• May manage moderately complex team projects including determining timelines.
• Document service calls to record data on product questions and field issues.

What you should have:

• 2 Year / Associate Degree in engineering or equivalent years of job experience required.
• 4 Year / Bachelor Degree preferred.
• 0-2 years of relevant work experience in engineering required for level I
• 3-5 years of relevant work experience in engineering required for level II
• 6-9 years of relevant work experience in engineering required for Senior level

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $77,235-$130,485 and may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings:

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks. Work may be performed in company's setting, home, or hybrid.