In this role, you will help drive the reliability, resilience, and continuous improvement of critical Voice Self-Service and Automation platforms that support our business at scale.

This is an opportunity to influence the future of application operations by leading automation initiatives, strengthening platform availability, and enabling self-healing capabilities across both cloud and on-premises environments. If you are passionate about building resilient systems, solving complex challenges, and creating scalable solutions, we'd love to hear from you.

Responsibilities

• Drive the reliability, availability, and scalability of mission-critical applications supporting Voice Self-Service and Automation capabilities.
• Lead and support a blended team of employees and consultants operating across onshore and offshore locations in a 24x7 environment.
• Implement proactive monitoring, alerting, and observability solutions to identify and resolve issues before they impact customers or business operations.
• Conduct root cause analysis of application and system failures, implementing sustainable corrective actions to prevent recurrence.
• Develop automation solutions that streamline deployments, configuration management, operational processes, and application health checks.
• Partner with engineering teams to design, deploy, and support resilient solutions that maximize system stability and performance.
• Advance self-healing capabilities that reduce manual intervention and improve overall service availability.
• Analyze availability, reliability, and performance metrics to identify improvement opportunities and drive operational excellence.
• Participate in major incident management, service restoration activities, and post-incident reviews impacting the STP organization.
• Champion best practices in cloud operations, automation, observability, and platform resiliency.

Required Qualifications

• 6+ years of experience supporting enterprise applications in development, site reliability engineering, operations, or related technology roles.
• 3+ years of hands-on Python development experience.
• Experience managing highly available, scalable, and resilient applications in production environments.
• Experience defining, measuring, and improving key performance indicators (KPIs), service level objectives (SLOs), and operational metrics.
• Hands-on experience with AWS services, including IAM, EC2, S3, CloudWatch, Lambda, Step Functions, SQS, SNS, Glue, Athena, and related technologies.
• Experience implementing monitoring, alerting, and operational support solutions.
• Strong problem-solving, analytical, and troubleshooting skills.
• Proven ability to collaborate effectively across engineering, operations, and business teams.
• Experience using enterprise monitoring and logging tools, including Dynatrace and Splunk.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience with containerization and orchestration technologies such as Docker and Kubernetes.
• Experience implementing Infrastructure as Code (IaC), preferably using Terraform.
• Experience with Databricks and Snowflake platforms.
• Experience with CI/CD tools such as GitHub Actions, Jenkins, or similar automation platforms.
• AWS certification.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

If you're excited about building resilient platforms, automating operations, and delivering highly available customer-facing solutions, we encourage you to apply. Your expertise can help shape the future of intelligent servicing experiences while making a meaningful impact across our organization.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 122,200 - 203,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, .