Job Description:

This position is fully remote. | Schedule: Monday - Friday, 8AM - 5PM MT.

*Prefer candidates with Epic Beaker CP certification or accredited/ Data Innovations certification.

• The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).

• The staff analyst may also manage small projects related to these applications and their technologies. As appropriate, the role will maintain necessary certifications (e.g., Epic).

• Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision

Essential Functions

 Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution

 Gathers, validates, and translates technological requirements into design and development specification while providing product management

 Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)

 Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.

 Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting

 Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.

 Serve as PM and complete PM functions for small to mid-size projects with multiple teams

 Collaboratively works with peers, internal and external stakeholders, and vendors

 Follows documentation and change management standards.

 Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.

 Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications

 Develop and understands business reporting needs for end users

 Participates in on-call and command center responsibilities, if applicable

 Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity

 Attends and participates in team, project and department meetings to increase awareness and information flow

 Work with project requestor to complete the minimum viable product of a demand in ServiceHub

 Request resources for projects and enhancement work using ServiceHub Resource Plan process

Skills

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write correspondence, and process documents

Preferred Qualifications

EDUCATION: Bachelors degree is preferred in information technology, healthcare, business, or related field.

Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR

EXPERIENCE: Two (2) years of work experience, or actively working towards a bachelors degree with 4 years experience working within a related area.

 Will be required to certify on one or more Epic applications and maintain certification

Requirements

Operate computers and other IT equipment requiring the ability to move finger and hands

See and read computer monitors and documents

Remain sitting or standing for long periods of time to preform work

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

We care about your well-being 6 mind, body, and spirit 6 which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package .