Job Title: Application Analyst III

Location: SBC Corporation

Department Name: IT&S Orders Providers IC



Status: Salaried

Shift: Day

Pay Range: $100,619.00 - $142,124.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Application Analyst III is primarily responsible for supporting the design and build of the designated application,

They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application.

They are self-directed and work with minimal supervision and are a knowledge resource for Application Analysts I & II.

The Application Analyst III is responsible for the installation, upgrades and the configuration of the application.

The Application Analyst III assists in the coordination of customer support activities.

The Application Analyst III creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including advanced troubleshooting skills and support these activities apply to implementation, upgrade, and maintenance initiatives.

The Application Analyst III is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues above their knowledge base.

The Application Analyst III also provides on-call support for the application through go-live and ongoing maintenance period.

Qualifications:

Education:

Preferred: Bachelor's degree or equivalent years of relevant work experience

Minimum: Associate's degree with four or more years of relevant work experience

Work Experience:

Preferred 5+ years prior system build experience

Demonstrated ability to support and develop the application and mentor others

Previous experience working with specified customer base,

Ability to handle moderate complexity of work with minimal supervision

Licenses and Certifications:

Minimum: Certification in specified application as applicable;

Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable,

For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid,

Responsibilities

The Application Analyst III is the primary support for the assigned application(s),

In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

Design of the application's capabilities and workflows

Utilizes external resources for best practice builds and solutions

Performing a thorough review of all Foundation Build and operational requested content and workflows for application

Investigates, documents, and evaluates current state workflows as it pertains to build and offers technology solutions for workflow enhancements in collaboration with analyst peers, training staff and other stakeholders,

Building data fields, screens, templates, and customer-defined functionality, as required

Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build,

Oversees and/or performs analysis of necessary application modifications

Following build standards and maintaining synchronization between environments in collaboration with environment team

Works with minimal supervision

Acts as a resource for Application Analyst I & II

Assists with development of Change Readiness demos and documentation

2) Application Support:

Providing go-live support for customers on new applications, including functionality

Providing on-call support for application through go-live and post go-live

Representing application in Integrated Area Workgroups

Possesses comprehensive knowledge of subject matter

Works with customers, informatics on enhancement request requirements

Supporting continuous documentation of system modifications and updates

Handles complex issues

Takes initiative to problem solve within job scope

Shares knowledge functions as a preceptor for staff

Validates work performed by newly certified or new work by level 1 & 2 Analysts

Keeps knowledge of industry trends, application enhancement and future impact to enterprise

3) Documentation and Communication:

Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing,

Contacting the customer regarding ticket resolution if resolved or unable to fill request,

Logging decisions and issues/risks in trackers during build/projects

Supporting application governance needs, including development of business case for decisions

Maintaining version control of workflows, issues/risks log, and decisions tracker

Supervising basic issues and roadblocks, escalating issues as needed

Communicating with supervisors to determine necessary escalations

Presents oral and written communication to project team

Excellent presentation skills

4) Project Management:

Recommending areas for process improvement

Develops future state materials

Project manages smaller to medium scale builds

Following the process for identification, tracking, resolution, and closure of all issues

Ensures that the team follows change control processes according to policy

Collaborates with team members across the department as well as operational staff

Develops test scripts and new systems, complying with version upgrades and system modifications

Key Competencies

Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs

Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible

Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner,

Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines

Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts

Learning: the ability and willingness to learn new software and systems

Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy

Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Perform other duties as assigned

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

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