The Application Analyst III is responsible for working with the Mortgage lines of business to assist them in achieving their business objectives through the effective development and support of business applications.

Key responsibilities include managing the Black Knight mortgage application and a variety of in-house applications supporting Mortgage Servicing. Position will be responsible for writing specs for new application needs, implementing applications, and supporting and testing existing applications for various issues and updates. The Application Analyst III works independently with minimal guidance to contribute to the design, configuration, build, and daily support of these solutions and actively engage with business partners to solve business problems. A strong passion to continuously improve the user experience and enterprise efficiency is required, as this role will work to turn ideas into deliverable and valuable business solutions.

Key Accountabilities

Key Accountability 1: Support and Manage Current Applications

• Develop in-depth conceptual and practical knowledge of appropriate software applications used and supported by the Mortgage line of business. Continually build product knowledge of existing product features and product requirements.

• Manage, coordinate, and provide consultative support to the day-to-day functioning of business line clients.

• Provide superior customer service to external/internal clients, including response to incidents, proactively notifying customers of issues, assessing and communicating business impact, and identifying root cause.

• Lead monitoring and testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation.

• Analyzes system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.

• Communicate and address complex application problems/issues and planned resolution to key stakeholders, including management, development teams, end users and unit leaders.

• Clearly communicate complex technical solutions in a manner that is understandable to internal customers and other partners.

• Must be able to understand, generate, and amend technical documentation in addition to completing formal process documentation.

Key Accountability 2: Facilitate enhancements in line with changing business needs

• Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions.

• Formulate and define scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards; documents requirements.

• Research and review new or upgraded application functionality with business partners to help them prepare appropriate training and procedures updates.

• Develop and cultivate relationships with vendors and external industry contacts; work closely with vendors to ensure third party applications operate as documented.

• Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes.

Key Accountability 3: Compliance and Risk

• Prepare documentation of changes for internal and external auditors, and other regulatory agencies, as needed.

• Maintains current knowledge of industry developments including changes in technology and regulations.

• Review and monitor analytics, statistics, and relevant data/information.

Key Competencies for Position

• Problem Solving/Decision Making

• Seeks and leads efforts to identify what caused the issue; incorporates input from multiple sources to ensure effective action and shared ownership; decisions are sound based on what was known at the time and are based on a blend of analysis, wisdom, experience, and judgement. Examine problems from various angles and remain open to exploring solutions based on inputs from various perspectives. Recommend process improvements as appropriate to prevent future issues.

• Collaboration

• Builds rapport and effective relationships with all levels of internal and external stakeholders. Strives to find effective solutions by engaging different ideas, perspectives, and line of business expertise when analyzing a situation or developing a solution. Asks others for their ideas and opinions and works together to form decisions and plans. Actively seeks, develops, and maintains trusted relationships with others to achieve business goals and objectives.

• Drive and Execution

• Self-motivated and committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance. Learn from experience and strive to improve skills to do the job effectively. Actively seeks ways to improve current methods, systems, processes and procedures. Effectively collaborates with others to change/challenge work processes and methods to improve performance/achieve goals.

• Planning and Organizing

• Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives. Sets clearly define objectives, plans, activities, and tasks to achieve goals; plans for contingencies. Manages assigned tasks within a project with limited supervision. Strong attention to detail and organization including the ability to prioritize and re-prioritize work effectively. Adapts to unexpected changes in circumstance to ensure targets/deadlines are met.

• People Leadership

• Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifies one's own behavior to accommodate tasks, situations and individuals involved.

• Culture Leadership

• Listens openly, recognizes different viewpoints, and builds on areas of agreement; gains cooperation through influence; builds effective working relationships within and outside the Department, establishes trust, credibility, and respect through a track record of meeting commitments.

Qualifications and Education Requirements

• Bachelor’s degree in computer information systems, or related technical discipline, or equivalent work experience

• 5–6+ years of experience supporting mortgage systems, preferably Black Knight, including configuration and/or development of in-house mortgage applications.

• Strong understanding of banking operations, application support practices, and production issue triage.

• Ability to document requirements, validate data, coordinate testing, and communicate clearly with technical and non-technical audiences.

• Strong analytical, problem-solving, organizational, and follow-up skills.

• Ability to manage competing priorities, urgent issues, and stakeholder expectations in a fast-paced environment.

• Ability to travel and stay overnight as needed.

Salary Range

The salary range for this position is $77,900/yr - $153,000/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location

In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.