Department: Charlotte Area Transit System Department

Salary: $98,731.00 - $141,926.09 Commensurate with Experience

SUMMARY
The Application Administrator II performs advanced professional work administering, configuring, supporting, and improving technology applications used by the Charlotte Area Transit System (CATS). This position is responsible for maintaining reliable system operation while exercising independent judgment in system configuration, troubleshooting, and implementation activities.

The Application Administrator II administers, configures, supports, and continuously improves enterprise business applications with primary responsibility for Workday and Enterprise Asset Management (EAM) platforms. The position serves as the primary technical resource for assigned systems and partners with HR, Finance, Procurement, Payroll, Maintenance, Operations, vendors, and infrastructure teams to ensure secure, reliable, and efficient business operations.

Major Duties and Responsibilities

Application Administration and System Ownership Support

• Administer and configure Workday and/or Enterprise Asset Management applications.
• Manage security roles, workflows, business processes, reports, and configuration.
• Support upgrades, releases, testing, and deployments.
• Support integrations with enterprise systems.
• Develop reports, dashboards, and data extracts.
• Maintain documentation and knowledge articles.
• Troubleshoot application issues and coordinate resolution.
• Drive continual improvement and user adoption.

User and Stakeholder Support

• Serve as a primary technical contact for assigned application users.
• Analyze user requirements and recommend system solutions or configuration changes.
• Provide training and guidance to users on system functionality and best practices.
• Support access management and role-based security controls.

Implementation and Enhancement Activities

• Lead portions of system upgrades, implementations, or enhancement initiatives.
• Participate in requirements analysis and solution design activities.
• Coordinate testing, validation, and deployment activities.
• Evaluate impacts of changes to operational workflows and business processes.

Vendor Coordination and Technical Liaison

• Coordinate directly with vendors to resolve technical issues and implement system improvements.
• Review vendor recommendations and assess operational impacts.
• Monitor vendor performance related to assigned systems.
• Escalate risks or performance concerns appropriately.

Documentation and Knowledge Management

• Develop and maintain technical documentation and operational procedures.
• Ensure configuration changes are documented and traceable.
• Contribute to organizational knowledge repositories.
• Support standardization of documentation practices.

Continuous Improvement and Analysis

• Analyze system performance and recommend improvements.
• Identify opportunities to automate processes or improve system utilization.
• Support adoption of best practices in application administration.
• Participate in organizational process improvement initiatives.

Core Competencies

Technical Proficiency and System Administration: Ability to independently administer complex application systems.

• Applies advanced troubleshooting techniques.
• Maintains system stability and performance.
• Implements configuration changes responsibly.

Analytical Problem Solving:Ability to analyze operational and technical issues and recommend solutions.

• Evaluates system impacts and alternatives.
• Identifies root causes of problems.
• Applies structured analysis methods.

Collaboration and Stakeholder Engagement:Ability to work effectively with users, vendors, and technical teams.

• Builds strong working relationships.
• Communicates technical solutions clearly.
• Balances stakeholder needs with system constraints.

Accountability and Quality Focus: Ability to maintain high standards of accuracy and reliability.

• Ensures configuration integrity.
• Maintains documentation accuracy.
• Supports organizational standards.

Communication: Ability to communicate technical information effectively across audiences.

• Documents processes clearly.
• Provides user guidance.
• Shares information proactively.

Knowledge, Skills and Abilities:

Knowledge of:

• Application lifecycle management practices.
• System configuration and integration concepts.
• Software testing and troubleshooting techniques.
• Change management practices.
• Operational or enterprise technology environments.

Skill in:

• Diagnosing and resolving application issues.
• Coordinating technical activities with vendors.
• Analyzing user requirements.
• Developing system documentation.
• Communicating technical concepts effectively.

Ability to:

• Exercise independent judgment in system administration decisions.
• Manage multiple assignments simultaneously.
• Translate business needs into system configurations.
• Work collaboratively across departments.
• Maintain professional relationships with stakeholders.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field; or equivalent combination of education and experience.
• Three (3) years experience supporting or administering business or operational applications.

Preferred Qualifications

• Experience administering enterprise or operational technology systems.
• Experience participating in system implementations.
• Experience working with vendor-supported platforms.
• Public-sector or transit technology experience.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte's benefits.

The City of Charlotte is a drug and alcohol-free workplace.