We are seeking a highly skilled Application Performance Monitoring (APM) Subject Matter Expert (SME)-Infrastructure Engineer with a strong Forward Deployed Engineering (FDE) focus to design, implement, and operate enterprise-grade APM capabilities in support of reliability, scalability, and customer experience objectives. This role blends hands-on APM expertise with direct engagement alongside internal stakeholders and customers to deliver tailored observability solutions in real-world environments.
In this role, you will be responsible for the hands-on engineering, configuration, and operational excellence of APM tooling, instrumentation, and telemetry pipelines, while also acting as a forward deployed partner embedding within teams to solve complex performance challenges. You will translate strategic vision into practical, repeatable monitoring solutions and rapidly adapt them to specific use cases.
Success in this position means driving measurable improvements in application reliability, operational resilience, and stakeholder confidence through consistent, high-quality APM implementations. This role is expected to materially reduce mean-time-to-detect and mean-time-to-resolve performance issues, strengthen proactive issue identification, and equip engineering, product, and business stakeholders with timely, actionable insights that improve decision-making and service outcomes. A key measure of impact is the ability to turn bespoke solutions into reusable, enterprise-ready patterns that accelerate adoption, improve scalability, and increase the overall maturity of observability practices across the organization.
This position is office-centric 5 days a week in one of our Truist hub locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
2. Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
3. Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements.
4. Collaborates with cross-functional teams and stakeholders to integrate new technologies and continuously improve infrastructure standards and processes.
5. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
6. Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
7. Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
8. Provides technical guidance and direction to lower-level technical professionals.
9. Develops technical solutions with deep analysis of infrastructure systems and leads infrastructure processes.
Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
2. Minimum of 5 years of professional experience in infrastructure engineering.
3. Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.
Preferred Qualifications:
- Bachelor’s degree and six or more years of experience.
- Hands-on experience with APM platforms such as Dynatrace, AppDynamics, New Relic, Datadog, or similar tools.
- Experience with OpenTelemetry instrumentation and integration.
- Familiarity with Kubernetes, cloud platforms, and microservices architectures.
- Proficiency in scripting or programming languages such as Java, Python, Bash, or Go.
- Experience supporting APM in large-scale enterprise environments.
- Experience in forward deployed engineering, solutions engineering, or customer-facing technical roles.
- Demonstrated ability to convert custom solutions into reusable best practices.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
