Job Title: API Implementation Specialist
Location: Washington, D.C.; (Hybrid, after 90 days In-person)
Status: Full-time; Exempt
Reports to: Senior Manager of Embedded Solutions
Typical Work Hours: 8:30 a.m. to 5:00 p.m. Monday to FridayMonex is looking for an
API Implementation Specialist to lead the technical onboarding and integration of new and existing clients onto Monex's Embedded Solutions and digital product suite, including mass payment solutions, API, and online/white-labeled platforms. This role owns the client implementation lifecycle end to end - from requirements gathering through integration, training, and go-live - and serves as the technical subject matter expert bridging Monex's product and internal teams with clients' business needs.Responsibilities
- Become knowledgeable of Monex's Embedded Solutions; product and service offerings.
- Lead the implementation of new client engagements, including the setup and technical configuration of the client with Monex's digital product suite, including mass payment solutions, API, online and white labeled platforms.
- Manage the end-to-end client lifecycle from requirement collection, through to integration, training and finally go-live.
- Become a SME (subject matter expert) on product functionality, workflows, and technical integrations. Collaborate with Monex's internal functions to ensure technical solutions operate within Monex's workflow framework.
- As an SME, support both sales and account management during overall client lifecycle.
- Serve as the bridge between Monex's technical solutions and the clients' business needs. Communicate effectively with clients to understand their business processes and tailor implementations to their specific needs.
- Experience with Postman, JSON, REST APIs, and webhooks, with the ability to perform basic API testing, troubleshooting, and debugging for both new and existing implementations.
- Oversee the maintenance of current Monex systems including the back-office application and partner facing Monex Online tools.
- Learn and document procedures, processes, and protocols for Monex systems and applications.
- Work with internal stakeholders and external vendors to identify, design, and experiment on product enhancements based on testing, customer data, and market research.
- Identify product success metrics/business KPIs, analyze performance on a regular basis, and leverage data to identify key initiatives and features to improve program success, performance, and outcomes.
Required Qualifications- 2+ years of experience in technical implementation, client onboarding, integration, or a similar client-facing technical role, preferably in banking, financial services, fintech, or a similar B2B industry.
- Hands-on experience with Postman, JSON, REST APIs, and webhooks; ability to perform basic API testing, troubleshooting, and debugging.
- Strong understanding of software integration concepts and the client implementation lifecycle (requirements gathering, configuration, testing, training, go-live).
- Excellent client-facing communication skills, with the ability to translate technical concepts for non-technical business stakeholders.
- Strong analytical skills, with the ability to use data and KPIs to guide product and process improvement.
- Highly organized, detail-oriented, and comfortable managing multiple concurrent client implementations.
- Experience working cross-functionally with Sales, Account Management, Product, and Technology teams.
- Bachelor's degree in Computer Science, Information Systems, Business, or a related discipline, or equivalent practical experience.
Preferred Qualifications- Previous experience in Financial Services.
Travel Requirements- Occasional travel may be required.
Compensation- The annual salary range is $95,000 to $110,000 based on experience with a 10% annual bonus.
Benefits- Medical insurance
- Dental insurance
- Vision insurance
- Commuter benefits
- 401(k) and employer match
- 16 days of PTO
- Disability benefits
- Paid parental leave
- Catered lunches
- Annual summer & winter events
