Anti-Fraud Operations Director

Sumitomo Mitsui Financial Group, Inc. • $120K — $150K *
Charlotte, NC 28269In-Person
Finance & Insurance
8 - 10 years of experience
4 weeks ago
Job Overview by Ladders

Qualifications

  • 10+ years experience in fraud risk management or financial crime operations.
  • Strong expertise with transaction monitoring systems and fraud detection tools.
  • Experience in fraud model governance and performance monitoring.
  • Proven leadership in managing operational teams and cross-functional projects.
  • Solid understanding of risk, control, and audit frameworks.
  • Experience with platforms like Actimize Fraud and Mitek.
  • Banking or financial services background is essential.

Responsibilities

  • Lead daily fraud operations, managing transaction screening and alert disposition.
  • Oversee fraud detection platforms to ensure effective alert generation and decisioning.
  • Serve as escalation point for complex fraud incidents, driving timely resolutions.
  • Own governance of fraud detection models, focusing on performance and enhancements.
  • Collaborate with Risk, Compliance, and Audit on control testing and regulatory engagements.
  • Establish and maintain procedures and controls to support a strong control environment.
  • Drive continuous improvement in fraud detection and operational processes.

Benefits

  • Hybrid work model allowing flexibility between home and office.
  • Opportunity to lead a high-performing team in a critical operations role.
  • Engagement with cross-functional partners on compliance and audit activities.
  • Involvement in enhancing fraud detection technologies and processes.
Full Job Description
Role Description

Seeking a seasoned leader to oversee Anti-Fraud Operations across the Americas Division, with responsibility for fraud detection, investigation, and prevention activities. This role provides end-to-end oversight of transaction screening, alert management, fraud investigations, and fraud model governance to ensure effective mitigation of fraud risk.

The Director is also responsible for leading a follow-the-sun operating model, managing the overnight fraud operations team to ensure seamless, continuous fraud monitoring and investigation coverage that mirrors and supports daytime operations.

Responsibilities

  • Lead daily fraud operations, including transaction screening, alert disposition, and case management.
  • Oversee fraud detection platforms (e.g., Actimize Fraud, Mitek) and ensure effective alert generation and decisioning.
  • Serve as escalation point for complex fraud incidents and drive timely resolution and recovery.
  • Own and govern fraud detection models, including model performance, enhancements, and ongoing monitoring.
  • Partner with Risk, Compliance, and Audit on RCSA, control testing, and regulatory engagements.
  • Establish and maintain fraud procedures, controls, and job aids to support a strong control environment.
  • Drive continuous improvement in fraud detection, operational processes, and technology capabilities.
  • Lead, develop, and manage a high-performing Anti-Fraud Operations team.


Qualifications and Skills

  • 10+ years experience in fraud risk management, financial crime, or related operations
  • Strong expertise in transaction monitoring systems and fraud detection tools
  • Experience with fraud model governance, validation, and performance monitoring
  • Proven leadership of operational teams and cross-functional initiatives
  • Strong knowledge of risk, control, and audit frameworks
  • Experience with Actimize Fraud, Mitek, or similar fraud platforms
  • Experience supporting audits and regulatory exams
  • Banking or financial services background


Additional Requirements

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

About Sumitomo Mitsui Financial Group, Inc.

Sumitomo Mitsui Financial Group, Inc. Careers

There has never been a more opportune time to join the dynamic team at Sumitomo Mitsui Financial Group, Inc. (SMFG)—a leading force in the financial services industry recognized for its leadership in innovation and diversity.

Explore Job Opportunities

Sumitomo Mitsui Financial Group, Inc. offers a plethora of job opportunities that cater to a variety of skills and interests. The company is renowned for its commitment to professional growth and leadership development, making it an ideal environment for ambitious individuals looking to advance their careers.

Experience Professional Growth

At SMFG, career advancement is not just a possibility but a priority. The company supports its team members with extensive training programs, including leadership development and diversity training, ensuring that every employee has the tools and knowledge necessary to succeed.

Join a Diverse and Inclusive Team

Diversity and inclusion are at the core of the company culture at Sumitomo Mitsui Financial Group, Inc. With a global team that values unique perspectives and fosters a collaborative and inclusive environment, SMFG is a place where everyone can thrive.

Internship Programs

For those starting their career journey, SMFG offers internship programs that provide a robust foundation in the financial sector. Interns gain invaluable experience, working alongside seasoned professionals and engaging in projects that offer real-world applications of their studies.

Benefits and Culture

Sumitomo Mitsui Financial Group, Inc. is dedicated to not only attracting but also retaining top talent by offering competitive benefits that enhance both personal and professional life. The company culture promotes work-life balance, employee well-being, and continuous learning.

Innovative Work Environment

Innovation is a key driver of SMFG’s success. Employees are encouraged to bring forward-thinking ideas to the table and are provided with the resources to transform these ideas into actionable solutions that drive the financial industry forward.

Networking and Career Development

Networking opportunities within SMFG are abundant. Employees are encouraged to connect with colleagues and industry leaders through various platforms and events, enhancing their professional network and opening doors to myriad career opportunities.

Apply for a Position

Sumitomo Mitsui Financial Group, Inc. is actively hiring and looking for talented individuals who are passionate, curious, and driven. Explore open positions that match your skills and interests on the SMFG careers page.

Stay Connected with SMFG Careers

Keep up to date with the latest career tips, industry insights, and company news from Sumitomo Mitsui Financial Group, Inc. Subscribe to receive updates and stay informed about new job openings and employment trends.

Prepare for Your Interview

Aspiring to join SMFG? Prepare your resume to reflect your best self and gear up for the interview process where you can showcase your skills and passion for finance and innovation.

Career Opportunities Await

At Sumitomo Mitsui Financial Group, Inc., the potential for professional development and personal growth is limitless. Discover the exciting and rewarding career opportunities that await at SMFG, where every position contributes to the company’s global success and leadership in the financial industry.
Learn more about Sumitomo Mitsui Financial Group, Inc.
Industry
Finance & Insurance
* Ladders Estimates

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