American Airlines

Analyst/Sr Analyst, Customer Products - Lounges (Project Manager)

American Airlines • $80K — $95K *
Fort Worth, TX 76137In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 3 years of related work experience
  • Understanding of premium environments and hospitality
  • Experience in project budgeting and capital investment
  • Preferred: Professional Architect license and LEED accreditation

Responsibilities

  • Recommend plans and investment spending for lounge projects
  • Lead review and delivery of launch readiness for new construction and refurbishment
  • Provide analytical support and develop presentations for business cases
  • Collaborate with Corporate Real Estate Project Managers on facility improvements
  • Liaise with external firms and management throughout design and development
  • Develop and implement facility design standards for brand consistency
  • Negotiate pricing for facility materials with Procurement
  • Coordinate with IT on technology requirements
  • Monitor competitive landscape in hospitality and customer offerings
  • Willingness to travel domestically and internationally (approximately 75%+)

Benefits

  • Travel perks for you and your family to explore 365 destinations
  • Immediate access to health, dental, prescription, and vision benefits
  • Wellness programs to support personal health and well-being
  • 401(k) program with employer contributions after one year
  • Additional benefits including Employee Assistance Program and discounts on travel services
Full Job Description
9/30/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 88443

Job Description

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Recommends plans, requirements, and investment spending for lounge projects
  • Leads the review and delivery of launch readiness for multiple concurrent new construction and refurbishment efforts
  • Provides analytical support, conducts needed background research, and develops presentations and documents to support business cases and funding requests for lounge projects
  • Works with multiple Corporate Real Estate Project Managers and Premium Guest Services Field Managers to identify and manage needed facility improvements
  • Liaises with external architectural & engineering firms, general contractors and subcontractors, Corporate Real Estate department, and Premium Guest Services operational management throughout the design and development process
  • Develops, maintains, and implements facility design standards to establish "best practices" and brand consistency
  • Works with Procurement to negotiate favorable pricing for furniture, carpeting and other required facility materials and products
  • Coordinates with the Information Technology department on customer-facing technology requirements and employee-use IT equipment
  • Monitors competitive OA and non-airline industry peers from a hospitality and customer offering standpoint
  • Must be willing to travel in the U.S. and internationally when needed for business (approximately 75%+)


All you'll need for success

Minimum Qualifications - Education & Prior Job Experience
  • Bachelor's degree
  • 3 years related work experience
  • Understanding of premium environments and hospitality experience
  • Experience in project budgeting and capital investment

Preferred Qualifications - Education & Prior Job Experience
  • Close familiarity with Premium Services products as well as hospitality, restaurant and/or airport environments
  • Professional Architect license and LEED accreditation

Skills, Licenses, and Certifications
  • Knowledge of competitive landscape and trends in the hospitality industry
  • Ability to identify short- and long-term facility improvements to address a changing customer demographic
  • Ability to develop funding request packages and justification for presentation at most senior levels at AA
  • Experience in writing and delivering presentations
  • Ability to accept ownership, responsibility and accountability of functional obligations
  • Ability to interact effectively with all levels of management across a variety of functional areas
  • Strong negotiation, interpersonal, and business writing skills
  • Detail oriented, with demonstrated organizational ability and excellent project management
  • Ability to make independent and non-procedural decisions
  • Ability to work in a team environment and within deadlines
  • Ability to conceptualize and support strategic product development
  • Excel, Word and Power Point skills


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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