American Airlines

Analyst/Sr Analyst, Customer Experience Product Owner

American Airlines • $80K — $95K *
Fort Worth, TX 76137In-Person
Consumer Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or equivalent experience
  • 3 years of related experience
  • 2 years in Project Management and/or Product Development
  • Experience with Agile methodologies
  • Strong analytical skills with the ability to present findings succinctly

Responsibilities

  • Lead problem discovery and define strategic solutions before development starts
  • Translate business objectives into clear technical specifications
  • Keep stakeholders informed and communicate outcomes effectively
  • Develop product knowledge through market and user insights
  • Track product spend and prioritize technical debt alongside business needs
  • Collaborate with analytics resources to assess product health and growth opportunities
  • Advocate for Delivery Transformation using Agile and DevOps principles

Benefits

  • Travel perks for you and your family to 365 destinations
  • Comprehensive health, dental, and vision benefits from day one
  • Wellness programs to support personal health and development
  • 401(k) program with potential employer contributions after one year
  • Additional perks including employee assistance, pet insurance, and travel discounts
Full Job Description
7/31/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 87232

Job Description

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Lead early-stage problem discovery by defining problem statements, mapping current and future states, and aligning stakeholders on strategic solutions (technology, process, or operational change) before development begins.Collaborates with product stakeholders to define product strategy, develop product roadmap, and implement product
  • Translates business objectives into technical specifications by creating clearly written and well-defined user stories
  • Keeps stakeholders informed and communicates outcomes, learnings, and changes as teams work toward objectives
  • Develops and shares product knowledge through market insights, customer/user feedback, competitive analysis, industry trends and technology trends
  • Develops product subject matter expertise
  • Comprehends technical and business trade-offs that enable teams to deliver value sooner
  • Effectively tracks product spend through available tools and prioritizes technical debt along with business features
  • Ensures and tracks business readiness (training, communication and marketing etc.) for new features or initiatives
  • Collaborates with data and analytics resources to capture data and analyzes results to prioritize work, report on product health and identify opportunities to grow product value
  • Operates within the DevOps model, helping troubleshoot technical issues and prioritizing defect fixes and small enhancements among larger feature efforts.
  • Partners closely with IT architects and technical leads to develop solutions that deliver customer value quickly while reducing ongoing operational costs
  • Leads ongoing demonstrations of new features and functionality to update stakeholders and team members
  • Understands and advocates for Delivery Transformation including the Product mindset, DevOps, and Agile methodologies


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in CS/CE/CIS/MIS/Engineering/Technology or Business Administration related field; or equivalent experience/training
  • 3 years related experience
  • 2 years Project Management and/or Product Development experience
  • Experience with Agile, product ownership, project planning and delivery

Skills, Licenses & Certifications
  • Knowledge and understanding of technology systems and how they can contribute to product strategy and Objectives and Key Results (OKR)
  • Ability to effectively analyze, and concisely present findings and strategies to senior leadership
  • Ability to quickly absorb technical concepts and communicate them to a non-technical audience
  • Ability to identify product OKRs and conduct analysis to measure success of business objectives
  • Highly developed interpersonal skills demonstrated through experience developing and growing internal, external and cross-functional relationships
  • Demonstrated ability to effectively manage competing priorities and deadlines
  • Knowledge of Sabre PSS, Airline, Contact Center and Service Recovery Operations
  • Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint
  • Ability to work with technical leadership to understand benefits of technical enhancements and how they contribute to product OKRs and long-term strategic vision
  • Proven ability to lead teams, set priorities and manage day-to-day evolution of product(s)
  • Must be well organized and detail oriented
  • Strong analytical skills
  • Flexible and adaptable to changing environment


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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