American Airlines

Analyst/Sr Analyst, AAdvantage Program Strategy

American Airlines$80K — $95K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Analytics or related field or equivalent training
  • 3 years related work experience
  • MBA preferred
  • Experience in loyalty marketing, CRM, or customer behavioral sciences
  • Strategy experience in customer-centric industries
  • Strong quantitative skills with Excel, SQL, knowledge of Python, R, and Tableau ideal

Responsibilities

  • Design AAdvantage® program strategy for industry leadership
  • Develop business cases through creative, data-validated narratives
  • Lead cross-functional collaboration with various teams and vendors
  • Assess AAdvantage® program aspects to identify revenue and engagement opportunities
  • Analyze diverse customer and transaction data for strategic insights
  • Utilize advanced analytics to support strategic initiatives

Benefits

  • Travel perks for employees and family members across 365 destinations
  • Immediate access to health, dental, prescription, and vision benefits
  • Comprehensive wellness programs for personal development
  • 401(k) program with employer contributions after one year
  • Additional benefits including Employee Assistance Program and discounts on travel services
Full Job Description
8/17/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 87421

Job Description

What you'll do

  • Design AAdvantage® program strategy to ensure AAdvantage® is the leading travel rewards program in the industry
  • Produce strong business cases through effective, creative, and data-validated narratives
  • Collaborate and lead cross-functionally with teams such as Loyalty, AAdvantage® Customer Service, Revenue Management, Marketing, Customer Experience, Sales, Finance, Legal, IT, Commercial Planning & Analysis, Premium Guest Services, Operations, and third-party vendors
  • Evaluate all aspects of the AAdvantage® program to determine revenue, benefits, currency, and engagement opportunities and works with stakeholders to prioritize relevant projects
  • Analyze customer and transaction data from multiple sources to evaluate strategic opportunities and inform decisions
  • Apply advanced analytics and modeling to support strategic initiatives via partnership with Commercial Planning & Analysis


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in Business Analytics or related field; or equivalent experience/training
  • 3 years related work experience

Preferred Qualifications- Education & Prior Job Experience
  • Masters of Business Administration
  • Previous loyalty marketing, CRM, insights, customer behavioral sciences experience
  • Strategy experience in customer focused companies/industries

Skills, Licenses & Certifications
  • Exceptional business acumen with firm grasp of marketing principles, economic concepts, and customer-focused mindset
  • Knowledge of AAdvantage loyalty products and propositions as well as consumer alternatives
  • Strong quantitative skills with demonstrated experience in data modeling and analysis using Microsoft Excel and SQL; Python, r, and Tableau knowledge preferred
  • Effective organizational and project management skills with ability to manage multiple and shifting priorities
  • Compelling written and oral communication skills capable of influencing others across levels of the organization


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ

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