JetBlue Airways

Analyst Sfty Data Governance & Insights

JetBlue Airways • $62K — $101K *
Long Island City, NY 11101In-Person
Aerospace & Defense
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in aviation management, Aviation Safety, Data Science, Statistics or a related field; or equivalent experience with a High School Diploma and relevant work experience.
  • One year of experience in Database Management Systems and Business Intelligence systems including data warehousing and visualization tools.
  • Strong data architecture experience with constructing data sources and dashboards using SQL concepts.
  • Understanding of enterprise data warehouse systems and data models.
  • Excellent written and verbal communication skills with strong organizational skills.

Responsibilities

  • Develop and maintain data visualization dashboards to support safety and regulatory compliance leaders.
  • Build consolidated dashboards using combined data sources from multiple complex data pipelines in Snowflake and Tableau.
  • Collaborate with various safety teams and IT to maintain data consistency in programs and processes.
  • Identify areas needing safety performance support to enhance data usage for assessments and performance improvement.
  • Utilize generative AI tools to support data exploration, reporting, and stakeholder communication.

Benefits

  • Access to healthcare benefits and a 401(k) plan with company match.
  • Participation in a crewmember stock purchase plan and insurance coverage.
  • Free space-available travel on JetBlue and short-term/long-term disability coverage.
  • Opportunities for professional development and exposure to cutting-edge technologies in AI and data analytics.
Full Job Description
Position Summary:

The Analyst Safety Data Governance & Insights (SDGI) will support JetBlue's Safety Business Intelligence (SBI) team in establishing and leveraging advanced analytics, artificial intelligence (AI), machine learning, and approved generative AI tools to enhance safety data analysis, identify emerging trends and risks, design and develop data visualizations and support data-driven decision making. The analyst will ensure that AI-assisted insights are validated, explainable, compliant with company data governance standards, and aligned with Safety Management System (SMS) principles and regulatory requirements.

In addition, the SDGI Analyst will join a team supporting and continuously innovating and improving the Safety Management System (SMS) Electronic Recordkeeping System and safety data insights. This role will report to the Senior Manager Safety Management System.

Essential Responsibilities:
  • Develop and maintain data visualization dashboards on relevant safety data from the Safety Management System (SMS) Recordkeeping system supporting JetBlue Safety and Regulatory Compliance leaders and their programs
  • Build combined data sources from multiple complex data pipelines within Snowflake tables to build consolidated dashboards in Tableau
  • Work with the leaders of Safety Management System (SMS) and all operational and corporate safety teams as well as IT to ensure consistency and a common thread with data, programs, processes, and products
  • Partner with stakeholders to gain an understanding of goal measures and identify areas where additional safety performance support is needed to advance the use of data for assessment, evaluation and performance improvement
  • Adhere to established processes for building dashboards, visualization, requirement gathering, testing and production deployment
  • Develop and maintain AI-enabled analytical solutions that support proactive identification of safety trends, emerging hazards, operational risks, and performance improvement opportunities.
  • Utilize approved generative AI tools (e.g., ChatGPT Enterprise, Microsoft Copilot, or equivalent enterprise AI platforms) to accelerate data exploration, dashboard development, documentation, reporting, and stakeholder communication while maintaining appropriate validation and oversight.
  • Apply advanced statistical techniques, predictive analytics, and machine learning methodologies to improve safety performance monitoring and risk identification
  • Design and implement AI-assisted workflows that integrate data from multiple safety, operational, and regulatory data sources to improve analytical efficiency and insight generation
  • Collaborate with Data Engineering, Technology, and Digital teams to evaluate and integrate emerging AI capabilities into Safety Business Intelligence platforms and processes
  • Utilize natural language processing (NLP) and generative AI capabilities to analyze structured and unstructured safety data, including report narratives, safety assurance, safety risk management, and corrective action records
  • Demonstrate adaptability and the ability to rapidly learn and effectively utilize new technologies, analytics platforms, AI-enabled tools, and safety management systems to support evolving business needs
  • Find robust, scalable solutions depending on the business data analytics requirement
  • Play a pivotal role in accomplishing the Data Insights goals across the safety department
  • Maintain the data glossary and the data flow lineage and usage
  • Support development of dashboards and analytics on relevant Safety Data Quality KPIs to measure the success of the safety data governance & insights program
  • Present new dashboards with their functionalities to department leadership
  • Stay involved and up to date with the industry's best practices in the driving data insights to advise on process / methodology improvement
  • Develop context, establish goals, make clear prioritization decisions and communicate to the stakeholders on progress towards analytical goals
  • Assist with the identification and prioritization of opportunities where analytical process redesign/improvement can significantly impact efficiency, efficacy, compliance, quality, and user satisfaction
  • Identify data governance gaps and assess data governance maturity in a complex data environment. Identify the implications for data governance that arise from the technology, current processes, and skill levels in a complex data environment
  • Work on conducting assessments to identify individual, programmatic and organizational needs; conduct process improvement initiatives with process owners which includes documenting current process to identify pain points and opportunities, performing supporting data analysis, facilitating the design of the process changes, and supporting implementation of the process change
  • Employs the practical application of ICAO Doc 9859 SMS Safety Performance Management theory to help leaders identify Key Performance Indicators (KPIs), Safety Performance Targets (SPTs), and triggers/alerts to ensure timely measurement
  • Ensure adherence to all safety and security regulations
  • Other duties as assigned


Minimum Experience and Qualifications:
  • Bachelor's degree in aviation management, Aviation Safety, Data Science, Statistics or related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • One (1) year of experience supporting Database Management System (DBMS), Software Development Life Cycle (SDLC) & Business Intelligence systems including data warehousing, and Visualization tools
  • Strong data architecture Experience building data sources, dashboards, customizing data sources using Structured Query Language (SQL) concepts
  • Understanding of Enterprise data warehouse systems, star schema, Extract, Load, Transform (ELT) and data models
  • Experience researching, analyzing and synthesizing information/data into recommendations, visualizations and presentations
  • Understanding of Cloud architecture
  • Understanding of various aspects of JetBlue IT and ability to work with variety of IT teams for respective purposes
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Able to manage multiple projects simultaneously
  • Ability to work well in a team environment
  • Proficient with Microsoft Office suite
  • Ability to quickly learn new software through training and self -study
  • Available for occasional overnight travel (20%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship


Preferred Experience and Qualifications:
  • Master's degree in related field
  • Three (3) years of experience with management and analysis of aviation or safety data
  • Experience with safety metrics, safety management system (SMS) databases, and safety evaluation methodologies
  • Proficiency with relational database management systems programming (SQL, Oracle, etc.)
  • Proficiency with statistics and statistical programming (R, Python, SAS, etc.)
  • Proficiency with business intelligence tools (Snowflake, Tableau, SSRS, etc.)
  • Advanced skills in descriptive and inferential statistics
  • Experience with data governance or the development and implementation of cross-functional corporate data initiatives
  • Working knowledge of regulations, industry trends, and programs governing commercial aviation safety, security, environmental, and employee health and safety
  • Proven application of performance and cause analysis for performance monitoring and improvement


Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Remain current on developments in aviation analytics, artificial intelligence, generative AI, machine learning, and business intelligence technologies to recommend innovative solutions that improve safety performance and operational effectiveness.
  • Support the development of a Safety Intelligence capability that combines traditional business intelligence, predictive analytics, and AI-assisted insights to enhance safety risk management, regulatory compliance, and operational decision-making across JetBlue.
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircrafts
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position


Equipment:
  • Computer and other office equipment
  • Work Environment:
  • Traditional office environment


Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Compensation:

The base pay range for this position is between $62,000.00 and $101,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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