Excellent organizational skills with the ability to prioritize tasks.
Superior verbal, written, and interpersonal communication skills.
Proven ability to lead corporate projects effectively.
Proficient in Microsoft Office Suite.
Capacity to build and maintain strong working relationships.
Responsibilities
Identify and analyze operational data to support business objectives.
Develop and enhance workflows to improve customer service and reduce costs.
Analyze business problems and propose effective solutions.
Lead projects to achieve desired outcomes and results.
Document and communicate project concepts and milestones clearly.
Recommend and assist in implementing standard policies and procedures.
Ensure continuous communication and monitoring of corporate compliance.
Participate in systems testing and provide recommendations for process improvements.
Support internal and external departments by providing information and training.
Create and present reports for operational data and business changes.
Benefits
Comprehensive health insurance options.
Retirement savings plan with company matching.
Flexible work hours including remote work opportunities.
Professional development and training programs available.
Generous paid time off policy.
Full Job Description
Job Description
Responsible for leading the development and implementation of programs and strategies by identifying insights that enhance business decision making capability. This includes developing or changing workflows and implementing process improvements to enhance organizational products, programs and service to our customers.
Identify and analyze operational data and develop insights in support of business objectives.
Develop and improve work flows and business processes within defined areas to improve customer service, decrease operational costs and improve overall quality.
Identify and/or analyze business problems and develop recommendations for solutions to problems.
Lead the development and implementation of projects and/or teams in order to produce desired results.
Document and communicate project concepts, milestones and results.
Recommend and assist with implementing standard policies and procedures.
Ensure that corporate compliance is communicated, implemented and monitored on an ongoing basis.
Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
Provide support to internal departments and external entities by answering questions, supplying information and training.
Create and present reports and presentations to display operational data and proposed business changes.
"Qualifications"
Bachelor's Degree in a related field is preferred.
Four (4) years of experience in a related field is required.
Excellent analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness.
Organizational skills and ability to prioritize; must be able to lead multiple activities with varying timelines.
Excellent verbal, written communication and interpersonal skills.
Ability to lead and contribute to business unit and/or corporate projects.
Proficient in Microsoft Office Suites.
Ability to develop and maintain effective working relationships.
Departmental Preferences:
Experience with CMS Enrollment and Disenrollment guidance is preferred.
Experience with monthly/weekly Employer Group Membership reconciliation is preferred.
Experience with monthly CMS membership reconciliation (MARx, TRR) is preferred.
Ability to analyze discrepancies, manage large datasets and track resolution through internal reporting tools is preferred.
Knowledge of CMS thresholds and compliance timelines for discrepancy resolution is preferred.
Understanding of required documentation and timelines for retroactive processing and case development is preferred.
