Occupational Summary

The IT Project Manager / Technical Lead for the Occupational Health Clinic is responsible for planning, executing, and finalizing information technology projects, including software development and maintenance initiatives, according to strict deadlines and within budget. This role involves hands-on technical contributions, development, and coordinating the efforts of team members and third-party contractors. The position will define project objectives, oversee quality control, and ensure solutions are appropriate. This position requires strong leadership, excellent communication, direct software development capabilities, and the ability to collaborate effectively with clinical and non-clinical staff to deliver robust IT solutions.

Work Performed

• Define project scope, goals, and deliverables that support the business goals of the clinic, with a strong emphasis on software solutions.
• Develop project plans, including technical specifications, development sprints, deployment strategies for local and cloud environments, and associated communications documents.
• Lead and participate in the design, development, and implementation of custom software solutions and integrations using languages such as Python, C#, and JavaScript.
• Develop and maintain web-based forms and applications, potentially utilizing ASP/.Net (C#) or Python frameworks.
• Oversee and contribute to software maintenance activities, including bug fixes, performance enhancements, and system upgrades for existing clinic applications.
• Effectively communicate project expectations, technical designs, and development progress to team members and stakeholders.
• Lead and manage IT projects related to Electronic Medical Record (EMR) systems, immunization registries, and other occupational health applications, including custom development needs.
• Coordinate and participate in meetings with clinical and non-clinical staff to gather requirements, refine technical solutions, provide updates, and ensure project alignment with operational needs.
• Manage projects involving Health Level Seven (HL7) interfaces for data exchange, including troubleshooting and potentially developing custom interface components.
• Ensure all IT projects, system implementations, and software development practices adhere to strict security protocols and HIPAA regulations.
• Identify, troubleshoot, and resolve complex technical issues and conflicts within projects; act as a proactive problem solver and technical mentor.
• Track project milestones, development tasks, and deliverables. Develop and deliver progress reports, technical documentation, and presentations.
• Manage changes in project scope and technical requirements, identify potential crises, and devise contingency plans.
• Conduct project post-mortems and technical reviews to identify successful and unsuccessful project elements and drive continuous improvement.

Preferred:

• Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Minimum of 4 years of experience in IT, with at least 2 years in a project management or technical lead role involving software development.
• Proven experience in hands-on software development using Python, C# (including ASP/.Net), and JavaScript.
• Experience with EMR system integration or development is strongly preferred.
• Experience developing and deploying applications in both locally managed server environments (e.g., Windows/Linux servers, IIS, Apache) and cloud-based environments (e.g., AWS, Azure, Google Cloud).
• Proven experience working with clinical and non-clinical staff in a healthcare environment.
• Knowledge and experience with immunization registry systems and HL7 messaging standards is preferred.
• Thorough understanding of security best practices and HIPAA regulations within an IT and software development context.

Required Qualifications at this Level

Education/Training:

Work requires a Bachelor's degree in mathematics or computer science or a computer-related field or equivalent coursework or technical training.

Experience:

Work requires two years applications programming experience with some responsibility for systems design and supervision or project coordination.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Skills:

• Proficiency in Python, C#, ASP/.Net, and JavaScript development.
• Understanding of web development frameworks preferred.
• Excellent problem-solving, analytical, and software debugging skills.
• Familiarity with database design and management (SQL and/or NoSQL).
• In-depth knowledge of HL7 standards and healthcare data interoperability.
• Significant experience with mixed EMR systems (from a technical/integration perspective).
• Experience with server administration concepts for both on-premises and cloud platforms.
• Ability to effectively manage relationships and participate in meetings with diverse groups, including clinical and non-clinical staff.
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences.
• Strong leadership, project management, organizational, and time-management skills.
• Ability to work independently and lead technical development efforts.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $59,829.00 to USD $104,550.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goesbeyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/