Analyst, Instructional Designer

The Instructional Designer is responsible for creating, maintaining, and continuously improving the training, reference, and performance support materials for restaurant Team Members and Managers. This role is responsible for the design and development of engaging, inclusive, and effective learning experiences across multiple formats—including eLearning, video, photography, and other multimedia assets. Instructional Designers collaborate with subject matter experts, instructional designers, and creative teams to deliver impactful training solutions that align with Panera’s business goals and values. The Instructional Designer reports to the Sr. Manager, Learning & Development.

Duties & Responsibilities

• Design, develop, and maintain various curricula, including global role-based, experience, standards, and technology curricula. Specific types of activities include:
• Executing the training design and field-ready process to ensure training (content, delivery, and measurements) is on-point, relevant to the learner, accurate, and accessible
• Designing training and performance support tools for delivery across multiple channels of the business (company, franchise, license, and multi-branded restaurants)
• Write and edit, storyboards, scripts, trainers’ notes, and other learning documentation
• Providing recommendations for continuous improvement based on evaluation data, field feedback, personal observation in local restaurants, and external best practices
• Partnering with field and restaurant support center cross-functional colleagues throughout the design, field-ready process, launch, and evaluation of training initiatives
• Providing instructional design and performance improvement guidance for cross-functional initiatives and other projects as assigned
• Collaborating with other team members to facilitate material management end-to-end, including creative design, desktop publishing, outside vendor support, translation, and material inventory set-up, distribution, and management
• Effectively and successfully managing multiple projects at one time, while achieving project goals and meeting deadlines

Skills & Competencies

• Strategic thinking and planning
• Instructional design and content creation
• eLearning development
• Multimedia production and editing
• Project management and prioritization
• Collaboration and relationship-building
• Written and verbal communication
• Data analysis and learning evaluation
• Technological fluency with media tools and LMS platforms

Qualifications

• Bachelor’s and at least 5 years of experience, Master’s and at least 3 years of experience, or Doctorate and no years of experience.
• 5+ years of instructional design experience leveraging multiple delivery approaches, including the use of technology-driven platforms for training delivery, evaluation, and administration
• Demonstrates effective interpersonal, influence, collaboration, and listening skills and drives for results individually and in a team setting
• Highly motivated and eager to make a difference in the learning process
• Proven ability to produce quality results using rapid development methods and tools
• Proven ability to project-manage curricula development and implementation
• Very creative and looking for an opportunity to apply this creativity in the form of interactions, media inclusion and motivation strategies to produce unique and successful learning programs
• Experience working with Rapid Authoring tools including Storyline 360, Rise 360, Vyond, Camtasia, PowerPoint, In-Design and Word

• Ability to lift up to 50 pounds and transport media equipment

Working Conditions

This is a hybrid role is based in the Newton, MA Support Center. Occasional overnight travel is required.

Competitive Pay $92,055 to $104,933 annually

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Newton Support Center