Date Posted:2026-07-23
Country:United States of America
Location:US-CT-FARMINGTON-0004 ~ 4 Farm Springs Rd ~ 4 FARM SPRINGS
Position Role Type:Unspecified
U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance Type: None/Not Required
Security Clearance Status: Not Required
OverviewOur goal in People Services is to deliver an exceptional experience to employees and provide comprehensive support through various types of channels including via phone call, chat, or case management. We are seeking a dynamic, collaborative, and versatile professional to join our team. This unique role is designed to provide the incumbent with broad exposure to the inner workings of People Services, offering a well-rounded experience through multiple assignments in advisory, operational efficiency, and complex problem resolution.
What You Will Do- Gain hands-on experience by contributing to four core areas of our HR operations; Advisory and Engagement through phone or chat, Complex Case Management, Operational Excellence, and Strategic Collaboration.
- HR Advisory & Engagement: Serve as a key resource for employees and managers by providing high-quality assistance and resolution for various inquiries. You will utilize a diagnostic approach to understand needs and provide clear guidance on company policies and self-service resources.
- Complex Case Management: Gain exposure to high-level HR matters by assisting in the resolution of complex employee issues. This includes conducting research, managing sensitive information with professional judgment, and ensuring that intricate inquiries are handled with accuracy and empathy.
- Operational Excellence: Support the team in identifying and recommending process enhancements. You will play an active role in projects designed to improve day-to-day operations, enhance the employee experience, and streamline operational and service delivery.
- Strategic Collaboration: Work across various teams within U.S. People Services to ensure a seamless and consistent experience for all stakeholders, while sharing insights that help the team identify opportunities for continuous improvement.
Qualifications You Must Have- Typically requires a University Degree or equivalent experience.
- Experience in a professional environment with a focus on problem-solving and meeting customer needs.
- Proficiency in Microsoft Office applications.
Qualifications We Prefer- Previous experience in a Human Resources or customer service-facing environment.
- Familiarity with HR policy or areas of expertise (i.e. Compensation, Benefits, Payroll, Talent Management, Employee Relations).
- Experience utilizing HR systems such as Workday or ServiceNow.
- Bilingual and able to read, write and speak Spanish proficiently.
- Excellent communication skills (written and oral) with the ability to show empathy and provide supportive guidance when addressing employee concerns.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks in a timely manner.
- Ability to work both independently and as part of a collaborative team.
Location- This is a hybrid position in Farmington, CT or Cedar Rapids, IA. Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
What We OfferWhether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
