Job Overview
The Analyst, Hire to Retire Ops (HTR) in T-Mobile's Magenta Service Center is responsible for executing critical HR operational and administrative processes throughout the employee lifecycle. This role ensures accurate and timely handling of employee and manager inquiries, transaction processing, and program administration to support business needs. This role is primarily focused on HR data management, including foundational and employee-specific data maintenance, HR data transactions, data corrections, work authorization compliance, data validation, and resolution of data anomalies or system issues. The analyst partners with HR, business, and cross-functional teams to research issues, troubleshoot system or data discrepancies, and ensure transactions are completed accurately, timely, and in alignment with HR governance, policy, and legislative standards. By protecting data integrity and improving HR data processes, this role supports reliable workforce data, operational efficiency, employee experience, and business decision-making.

** This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS. **

Job Responsibilities:

• Perform assigned Hire to Retire operational processes with a primary focus on HR data management, including HR data transactions, corrections, employee lifecycle updates, and foundational data maintenance across Workday and other core HR systems. Ensure assigned transactions are completed accurately, timely, and in alignment with established HR policy, system procedures, governance standards, and compliance requirements.
• Researches and evaluates situations of moderate complexity within the assigned function, interpreting applicable policies, regulations, and guidelines to reach sound conclusions, with guidance available for novel or particularly sensitive matters.
• Reviews and analyzes operational data, program information, and audit results to identify discrepancies, monitor compliance, and recognize patterns or emerging issues, using findings to support resolution and inform team practices.
• Works collaboratively with internal partners such as Legal, Accounting, and HR Centers of Excellence to research and resolve issues, coordinate on cross-functional processes, and actively contribute to team or departmental projects that support HR service delivery.
• Identifies opportunities to improve workflows, documentation, and standard operating procedures within the assigned function, and supports the implementation of process changes that enhance efficiency, accuracy, and the overall employee experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• 2-4 years Experience in management of employee lifecycle data in Workday or other HRIS system including functional understanding of org structures and basic HRIS system table maintenance (Preferred)
• Experience actively participating in process improvement initiatives. (Preferred)

Knowledge, Skills and Abilities:

• HR Operations & Systems (Required)
• Human Resource Information Systems, including Workday or comparable HRIS (Required)
• Employee Lifecycle Data Management (Required)
• Data Analysis Data Entry and Data Validation (Required)
• Problem Solving (Required)
• Communication (Required)
• Microsoft Excel / Spreadsheets (Required)
• Attention To Detail (Required)
• Customer Focus (Required)
• Compliance and Accountability (Required)
• Confidentiality (Required)
• Collaboration (Required)
• Adaptability (Required)
• Process Improvement (Required)
• Work Independently (Required)
• Growth Mindset (Required)
• Emotional Intelligence (Required)

Preferred Skills:

• HRIS Table Maintenance (Preferred)
• Org Structure Maintenance (Preferred)
• User Acceptance Testing (Preferred)
• LEAN Principles (Preferred)

Licenses & Certifications:

• PHR (Preferred)
• CPP (Preferred)
• CDMS/CPDM (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $60,830 - $109,780

National Base Pay Range: $55,300 - $99,800

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ375252¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!