SMCP - Sandro, Maje, Claudie Pierlot
Position: Analyst, Digital Partners + MarketplaceLocation: SMCP North America Headquarters, 44 Wall Street / 20th Floor, New York, NY 10005What We Are Looking ForThe Digital Partners & Marketplace Analyst supports the operational & analytical execution of the company's third-party marketplace, e-concession, and wholesale businesses. This role is highly systems- and data-driven, with primary responsibility for product catalog integrity, pricing and promotion setup, order management, and performance reporting across external partner platforms. The ideal candidate is technically strong, detail-oriented, and interested in developing within operations, business, and strategy rather than creative or merchandising functions.
Organizational Structure - Reporting RelationshipsInternal:
- Direct Supervisor: Manager, Partners
Essential Duties and Job ResponsibilitiesJob responsibilities include but are not limited to the following:
Product Catalog & Systems- Support transition of Marketplace partners to Mirakl/Storm. Post-onboarding, own escalation of product-data flow issues with Crossmods, Paris IT, and external partners.
- Manage & validate all product data in PIM/PLM/Grand Shooting/Storeland; ensure consistent information flow across all Digital sites.
- Monitor data flows between internal systems and partner sites, identifying and escalating errors affecting product activation and site readiness
- Coordinate with IT, global brand teams, API connector, and external partners to troubleshoot catalog and systems issues with a strong sense of urgency
Asset Management & Site Activation- Compile product copy & information into partner templates adhering to strict turn-in deadlines.
- Coordinate image assets from photoshoot reception and retouching through e-partner deliveries; flag missing/late/non-compliant assets to Paris teams.
- Maintain weekly asset tracker to confirm submit-ready status and track live dates by style.
- Track product activation and lead times by partner vs LY & targets; drive follow-ups on delays.
- Conduct regular site audits to maximize exposure and align with competitors; suggest assortment inclusions.
- Manage communication with Buyers in pre-season process for comprehensive list of Merchandised Sets and Product Fit Statements for integration on sites. Partner with DTC teams to ensure alignment across Digital channels.
- Wholesale: Support Partners Manager on acquiring additional imagery/assets for external partners to place orders.
Pricing & Promotions Operations- Coordinate submission of all price updates to Partner contacts in preferred formats for all promotional & markdown events.
- Own the internal price keying for Marketplace partners.
- Develop deep Storeland/Mirakl pricing-flow expertise to independently troubleshoot keying/pricing errors with Paris IT.
- Audit sites to ensure promotional/MD events and Partner Loyalty events go live as expected. Escalate any issues to external partners.
- Partner with Retail Operations team to resolve any POS pricing issues in Partner B&M locations
Order Fulfillment & Customer Care- Execute and validate all pricing updates, markdowns, and promotional submissions for partners using the Partners Pricing Tool
- Perform large-scale data reconciliation to ensure price accuracy across internal systems and partner sites. Develop deep Storeland/Mirakl
- expertise to aid in these reviews.
- Monitor launch execution for promotions and loyalty events, investigating and resolving discrepancies.
- Partner with Retail Operations team to resolve any POS pricing issues in Partner B&M locations
Performance Monitoring & Analytics- Prepare weekly reports on sales, site activation, and category demand reporting. Review insights with Partners Manager on a weekly basis to inform actions.
- Conduct weekly OOS-rate reviews by partner; flag inventory risks/needs and partner with Buying/Planning to activate key styles ahead of brand moments.
- Monitor performance for products included in key site marketing initiatives / exposures using key metrics (i.e. ROAS, CTR, traffic)
- Support Partners Manager with invoice reconciliation between Mirakl/Tableau
- Support ad-hoc business analyses, including return rate review, SKU productivity, stock positioning, bestsellers TY/LY
- Develop strong understanding of key business KPIs to ensure continuity of reporting and operational support during out-of-office periods
Process & Documentation- Develop and document all weekly workflows and operating procedures.
- Document recurring issues and corrective actions to improve operational efficiency
- Identify opportunities to streamline workflows and reduce manual tasks through automation/tool creation
- Organize key external contracts, communication, and documentation for administrative purposes.
- Work closely with Paris counterparts to ensure alignment on best practices on all systems, continuously
Principal Skills, Knowledge & Abilities Required - 3-4 years of e-commerce or IT experience, with emphasis on digital marketplace, e-concessions & wholesale partnerships in the Retail industry
- Advanced proficiency in Microsoft Excel (required assessment) and demonstrated systems aptitude
- Experience with Mirakl/Shopify or similar marketplace & catalog management platforms
- Knowledge of information systems (PIM/PLM)
- Strong understanding of retail math concepts related to pricing, markdowns, and promotions.
- Experience with Tableau or other business analytics reporting
Core Competencies- Strong analytical and problem-solving skills, including troubleshooting, documentation, escalation, and root-cause analysis.
- High attention to detail and commitment to data accuracy.
- Ability to independently manage multiple priorities and meet deadlines in a fast-paced environment.
- Clear and concise written and verbal communication skills, with the ability to work effectively with IT, Logistics, Merchandising, and external partner teams.
- Positive, solutions-oriented mindset and ability to remain composed while managing shifting business priorities.
What We Will Offer You in Return!- Positive/collaborative, team-oriented work environment
- SMCP is a certified "Happy at Work" employer
- Culture of Engagement
- Health, Vision, and Dental Insurance
- Generous shopping discount
- Generous PTO Bank
- 12 corporate holidays with early dismissals the day before the holiday.
- 401K Savings Plan
- Career Growth Opportunities
- Flexible hybrid work schedule
- 4 completely remote workweeks per year.
NYC COMPENSATION RANGE
$80,000-$85,000 USD
