Amazon Web Services is looking for a Systems Engineering Manager to help drive the execution and improvement of key service delivery processes throughout the organization and ensure that the correct metrics and KPIs are in place. This organization of IT professionals installs and maintains the technical infrastructure used by Data Center Engineering Operations Staff, specifically Operational Technology (NIST800-82). This team is experiencing rapid growth as we expand our global Data Center portfolio. In this role you will learn the high level technical designs of the environment including Networking, Industrial Controls (HVAC and Electrical), and Community Mechanisms- while providing coaching, mentoring and guidance for a diverse team of admins, engineers, analysts and PMs. Some travel to meet members of the geographically diverse team, learn about the business first hand and develop relationships with peer Managers and Operations leaders. You will regularly manage large, cross-functional projects and interact with software developers, executives, vendors and other support teams.
Key job responsibilities
Operational Excellence - As a manager you will be expected to drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.
Performance Management/Team Health - You will own all facets of performance and career management of assigned staff. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and 'soft skill' mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits, and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling when needed.
Controls and Networking Technical Guidance - You will work with your Sr Engineers to understand the technical landscape and provide strategic guidance in supporting cross-functional and cross-organizational teams in leveraging Systems Engineering core competencies.
A day in the life
A day in the life of this role will involve a mix of meeting with our internal Engineering and Operations teams as well as other TPM's to implement solutions across our infrastructure. You will be expected to own outcomes and closing detected gaps across the teams, and producing effective reporting demonstrating the mechanistic closure of issues detected. Your day will be split between stakeholder engagement meetings, deep dives, and personal project time.
Manages a global team that deploys and support the critical IT infrastructure for the data centers Mechanical (HVAC) and Electrical controls systems. The team work closely with Controls Engineers to ensure that the data center control systems perform optimally.
BASIC QUALIFICATIONS
- 10+ years of engineering team management experience
- Bachelor's degree in a relevant field or equivalent work experience
- 10+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience
PREFERRED QUALIFICATIONS
- Master's degree in a technical field, or Master of Business Administration
- Experience in project management, or experience with Microsoft Office including Outlook, Word, and Excel
- Experience building and cultivating relationships with internal and external stakeholders
- Experience using strong customer service, communication, and interpersonal skills, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience working independently with minimal supervision, or experience in guiding, training and mentoring others
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Herndon - 136,500.00 - 184,600.00 USD annually
