OverviewThe Ambulatory Services Manager plans and directs the operational activities of the medical practices including staffing, practice growth and improvement, financial performance, work flow optimization, EMR efficiency, and customer service. Develops and leads adherence of organizational policies and procedures for all ambulatory practices. Accountable for operational and financial performance results of medical practices.
Responsibilities- Coordinates operational activities on a daily basis, with emphasis on meeting service standards. Plans, organizes and oversees work schedules and assignments of support staff to meet operational needs.
- Facilitates patient flow through the practice and mediates any patient concerns, with emphasis on patient experience. Ensures the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording and distribution of cash and check payments, medical assisting vital signs and lab tests.
- Implements processes and procedures to ensure efficient processing of work including, but not limited to, time of service, scheduling, referral management, pre-registration and visit ticket entry. Works with the entire practice team (nursing, medical assistants, administrative managers, & other support personnel) to develop office orientation procedures and protocols.
- Implements relevant information systems such as managed care, ensuring accuracy of data input and patient appointments. Provides feedback regarding improvements and changes to systems.
- Identifies training needs in both business/office and patient care activities and assists with training of support staff to ensure staff proficiency. Coordinates regular skills development sessions for support staff.
- Supervises and directs support staff including employee hiring, termination, corrective action and performance reviews.
- Assists in planning, monitoring and/or managing budget in functional area of department.
- Leads the development and documentation of guidelines related to service delivery and or professional practice in collaboration with relevant staff.
QualificationsEducation / Training- Associate's Degree in relevant field of study; 5 years of related experience may be considered in lieu of the Associate's degree requirement.
Preferences:
Bachelor's Degree or Master's Degree in Health Administration or Master's Degree in Business Administration
Experience Requirements- 3 to 5 years ambulatory experience.
- 3 years Leadership/Supervisory in Ambulatory setting
