Department:

Status:

Benefits Eligible:

Hours Per Week:

Schedule Details/Additional Information:

Hybrid Work M-F 8a-5p with occasional weekend support during EHR implementations. Some local travel.

Pay Range:

Major Responsibilities:

• Serve as a subject matter expert for the EHR and provides in-depth support to clinicians (Physicians, nurses, medical assistants and other clinical technicians) in the ambulatory setting and serves as a liaison between clinicians, operational leadership and IT. Troubleshoots EHR issues and provides ongoing support to ensure successful implementation of new technology and technology changes.  Communicate and collaborate with CI and IT teams to address technical challenges. Develop as a Subject Matter Expert in one or more areas of specialty.  
• Participate in efforts to manage change related to technology adoption.  Provide end user support to help identify areas of opportunity to improve adoption and effective of new technology and processes.   
• Provides basic reporting tool assistance to end users. Participate in organizational efforts to reduce administrative burden including the enhanced use of decision support tools and the use of data to drive decisions related to optimization and implementation. Begin to leverage clinical data analytics to drive informed decisions and create actionable insights through dashboards and reports.   
• Supports and guides optimal use of clinical systems and supportive clinical documentation practices and tools.  Ensures successful implementation, administration and documentation of new and/or existing clinical applications.  Participate in cross-functional teams in reimagining clinical process and pioneer novel approaches to enhance patient care, teammate satisfaction and safety and outcomes.  Begin to have the ability to analyze clinical workflows to identify bottlenecks, inefficiencies and areas for improvement. Participate in cross functional teams in implementing workflow enhancements 
• Collaborate with CI teams across care settings to ensure appropriate workflows and clinical systems are utilized effectively and efficiently.  
• Provide support to users of our clinical systems in the ambulatory setting (Physicians, Nurses, Medical Assistants, other clinical technicians), either in person or virtually, to promote effective and efficient use of technology and the EHR. Perform purposeful rounding in assigned areas, focusing on new functionality and opportunities for end user optimization.  Become the go to resource for questions related and concerns related to the EHR and other clinical systems as assigned.  Partners with the regional informatics training and education team to assist in training delivery as needed. Provides informal guidance/resources to new team members and customers. In partnership with the training and education team, evaluates training effectiveness and recommends modification to training programs accordingly. Integrates knowledge of policies and clinical resources into educational programming.  Proactively monitor and respond to end user requests for assistance. Understand the pain points, challenges and technology needs related to the EHR and other clinical systems. Assist in onboarding of new Clinicians, introducing them to EHR functionalities and efficiencies as needed. Assist users in personalizing system settings to align with user preferences, either in person or virtually.  Continuously seek ways to enhance user experiences and outcomes. Provides EHR and integrated clinical systems onboarding, ongoing education and training to all clinical end users as needed. Recommends additional training and education for multiple areas and roles based on ongoing evaluation and assessment. Assist the training team in delivering virtual training sessions for clinical staff as assigned.  In partnership with the training team, develop job aids, quick reference guides and other material. Performs basic troubleshooting and escalates as needed. Works in partnership with clinical informatics and interdisciplinary team to help identify opportunities for optimization and technical improvements/changes. Identify opportunities for process optimization within clinical workflows. Collaborate with clinical and IT teams to streamline tasks, reduce redundancy and enhance efficiency. Promote adherence to recommended workflows. Support system upgrades and enhancements, ensuring smooth transition. Through formal and informal rounding, educate end users on best practices for utilizing clinical systems effectively. Utilizes evidenced based practice or best practice methodology of clinical system end users. Provides ongoing support and ensures successful implementation, administration and documentation of new upgrades, releases and enhancements. 
• Develops and maintains key partnerships with site and area leaders.     
• Participates in the development of analysis and design of EHR configuration to support organizational initiatives to ensure that end user needs are addressed. Focus on standardized best practice workflow processes and clinical content to ensure alignment across all sites/departments to support improved quality and patient safety outcomes. Assists in identifying metrics that monitor the effectiveness of implemented projects and programs. Following defined testing scripts and plans, perform testing of new or enhanced clinical workflows 

Licensure, Registration, and/or Certification Required:

• Epic Clinical Informatics Certification or attained within 18 months of hire

Education Required:

• Associate degree or equivalent in IT or Health Related Field

Experience Required:

• 2 Years Clinical, Clinical Informatics or IT Experience

Knowledge, Skills & Abilities Required:

• ​ Strong communication skills and ability to convey technical information to non-technical users.   
• Analytical mindset with the ability to identify areas for improvement 
• Passion for healthcare technology and a commitment to advancing patient care 
• Ability to conduct activities related to all phases of the clinical information system life cycle (plan, design, testing, implementation and monitoring) 

Physical Requirements and Working Conditions:

Preferred Job Requirements:

• Licensed/Certified Clinical Professional Preferred (CNA, MA, RN, RT, PT, RD, etc).

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.