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USAN is seeking an Amazon Connect Engineer to join our solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and implementation of solutions aimed at the contact center space.
You will work on a small team in a highly collaborative way to create effective and innovative call center solutions for enterprise clients. You will also be contributing towards integrations between the Amazon Connect solution and a myriad of 3rd party solution partners, including USAN-proprietary systems/products.
Duties
- Collaborate externally with customer business and technical leads to understand ongoing and upcoming business challenges/opportunities
- Translate customer requirements into technical requirements
- Collaborate internally in the SDLC with USAN project managers, business analysts, technical consultants, and Operations counterparts
- Perform problem resolution for existing solutions
- Make informed design and configuration decisions
- Stay current on upcoming Amazon Connect enhancements, features, and latest contact center trends
Basic Qualifications
- 3+ years of experience designing and configuring cloud and/or premise-based (ACD) Automatic Call Distribution / Contact Center solutions
- Excellent analytical and problem-solving skills
- General knowledge of professional software development practices & best practices for the full software development life cycle
- Team oriented and self-motivated
- The ability to communicate ideas effectively, to listen to others' ideas, and to collaborate to arrive at great solutions
Preferred Qualifications
- Bachelor's degree in Business or IT-related fields
- 3+ years of experience in Amazon Connect (contact flows, console feature provisioning, configuration management, reporting, etc.)
- Experience in Amazon Quicksight, Contact Lens, Wisdom, etc.
- General working knowledge of SQL database concepts
- Demonstrated ability to take a project or significant feature from concept to launch
Job Benefits
- Competitive compensation program
- Outstanding benefits package (including medical, dental, vision and life insurance)
- 401(k) plan
- Excellent holiday/vacation plans
- Employee Referral Bonus Program
- Annual performance-based bonus
- Ongoing training opportunities
