Job details
Job Role
Architecture Consultant 3
Career Role
Senior Technology Architect - US
Work Location
Johnston, RI
State / Region / Province
Rhode Island
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
151078BR
Technical Skills 1
Domain|Network|Contact Center Telephony
Technical Skills 2
Technology|Infrastructure-Contact Center|IVR Concepts
Technical Skills 3
Domain|Network|Contact Center Unified Communication
In the assigned Job Role of Architecture Consultant 3, your Area Of Responsibility will be as below:• Create business requirement documents covering functional and non-functional requirements, basis information gathered as part of workshops and interviews with client stakeholders
• Review, propose, and develop solution architecture, ensuring application design aligns with the proposed framework and which are scalable, reliable and maintainable
• Assess and recommend suitable technologies, tools and platforms for implementation as a part of architectural design, to meet business requirements
• Review technical solutions and develop strategies for integration with different technologies and systems, to ensure seamless communication and data flow
• Resolve complex technical challenges during build, deployment, and support phases while promoting reusable frameworks and artifacts
• Provide specialized insights to development team and build collaborative relationships with clients and internal teams, securing successful execution of projects
• Identify potential risks in the system landscape, monitor system performance and suggest optimization initiatives in line with business requirements and long-term objectives
• Establish and uphold comprehensive knowledge base to guarantee that vital information is systematically recorded and readily available
• Contribute to proposals and RFPs by delivering insights related to architectural solutions, for successfully delivering the proposed solutions
Your contribution to the team:• Expertise in designing and reviewing solution architectures that align with business goals.
• The ability to provide architectural insights to strengthen solution proposals and ensure successful delivery.
• A strategic mindset to align technical solutions with business goals and market trends.
• Proactively drive initiatives to ensure smooth execution and transition of projects.
• The ability to engage with clients and internal teams to build strong and productive relationships.
• Passion for mentoring and fostering a knowledge-sharing culture.
Required Skill and Experience Experience with Amazon Connect, Amazon Lex, Connect AI Agent, and Agent Assist capabilities
Experience designing and implementing Agentic Voice AI solutions for autonomous customer interactions
Knowledge of Assisted NLU, intent recognition, entity extraction, dialog orchestration, and conversational design
Experience with Generative AI services including Amazon Bedrock, foundation models, prompt engineering, and RAG architectures
Experience in architecting voice, chat, IVR, self-service, and omnichannel customer engagement solutions
AWS experience including Lambda, API Gateway, Step Functions, S3, DynamoDB, CloudWatch, IAM, and networking services
Preferred Skill and Experience Amazon Bedrock
Knowledge Bases and RAG
Real-time Agent Assist
Contact Center Analytics and Reporting
Speech Analytics and Sentiment Analysis
Multi-Agent Orchestration
AI Governance and Responsible AI
CI/CD and DevSecOps on AWS
Salesforce, ServiceNow, or Dynamics CRM integrations
Additional Required Qualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
