Base-2 Solutions

All-Source Platform User Support Specialist 4

Base-2 Solutions • $160K — $181K *
Bethesda, MD 20817In-Person
Aerospace & Defense
8 - 10 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Active TS/SCI clearance with ability to obtain CI Polygraph
  • Bachelor's degree with at least ten years of experience as an all-source intelligence analyst
  • Experience with Intelligence Community and Law Enforcement Agencies
  • Skilled in creating user guides and training for software platforms
  • Ability to think critically and solve complex mission-related problems while managing workload.
  • Excellent communication skills, both written and verbal.

Responsibilities

  • Become a DTP application power user for intelligence insight discovery.
  • Provide in-person and virtual expertise on platform usage and discovery tradecraft.
  • Enable users to effectively retrieve and utilize data to address intelligence challenges.
  • Establish professional relationships to promote innovative data usage in intelligence products.
  • Identify opportunities for increasing user adoption of DTP applications.
  • Develop training materials for DTP system users.
  • Document user requirements for technical teams and analyze engagement metrics.

Benefits

  • 100% company-paid medical, dental, and vision premiums for employees and their dependents.
  • Competitive 401(k) plan with immediate vesting and generous employer contributions.
  • Up to 20 days of flexible paid time off and 11 paid floating holidays.
  • Flexible work schedules to support work-life balance.
  • Employee referral bonuses up to $10,000 for successful hires.
Full Job Description
  • Requisition ID: 2513
  • Standard Title: Senior All-Source Platform User Support Specialist
  • Required Security Clearance: Top Secret/SCI
  • Location: Bethesda, MD
  • Work Type: On-Site
  • Shift: First
  • Referral Eligibility: Eligible
  • U.S. Citizenship Required? Yes


Pay Range

$160,327.52 - $181,704.52 Annually

Position Summary

Base-2 Solutions is seeking a TS/SCI-cleared All-Source Platform User Support Specialist 4 to support the DIA-NMEC DOMEX Technology Platform in Bethesda, MD. This role supports the DOMEX Data Discovery Platform and focuses on enhancing user implementation of software developed under the DTP program.

The selected candidate will provide DTP familiarization and discovery tradecraft support to Intelligence Community users, helping them search for and retrieve relevant classified data to support intelligence analysis and operations. This role is well suited for a current or former intelligence analyst or intelligence instructor who enjoys helping users, developing tradecraft, solving complex mission problems, and working directly with customers and technical teams.
Essential Duties and Responsibilities
  • Become a DTP application power user to support the discovery of critical intelligence insights.
  • Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer outreach and engagement.
  • Enable Military and Intelligence Community users to discover, retrieve, and use data to solve intelligence problems and support operations.
  • Build professional relationships that enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate data into finished intelligence products.
  • Identify and pursue opportunities to increase user adoption of DTP applications and data.
  • Create DTP training and familiarization materials to support users.
  • Document and communicate user requirements to DTP development teams.
  • Collect and analyze metrics to refine user engagements and improve data discovery.
  • Collaborate with teams across the program, including UI/UX designers, developers, integrators, system engineers, and testers.
Required Qualifications
  • Active TS/SCI with ability to obtain a CI Polygraph.
  • Bachelor's degree with a minimum of ten years of experience working with, or as, an all-source intelligence analyst.
  • Additional directly related experience as a military intelligence analyst may be considered in lieu of degree.
  • Experience working with Intelligence Community and Law Enforcement Agencies.
  • Experience creating user guides and training end users for software platforms.
  • Ability to perform well in a dynamic, fast-paced environment.
  • Ability to solve complex problems in support of real-world national security missions.
  • Ability to work directly with teammates and customers to understand requirements and develop and implement solutions.
  • Self-motivated, creative, and organized.
  • Ability to clarify and accomplish tasks under limited supervision.
  • Ability to manage personal workload and complete tasks early or on time.
  • Ability to exercise sound professional judgment that builds relationships and helps prevent or resolve problems.
  • Ability to understand and anticipate second- and third-order effects that result from user engagements and personal decisions.
  • Excellent written and verbal communication skills.
  • Strong attention to detail.
Preferred Qualifications
  • Experience working with three-letter agencies.
  • Experience providing technical training for IC tools or technologies.
  • Experience using Elasticsearch/Kibana or data visualization software, including Tableau, ArcGIS, or Analyst Notebook.
  • Data analytics experience.
  • Experience engaging with Senior Executive Service civilians and equivalent military ranks.
  • High proficiency with Microsoft Office products, SharePoint, Jira, and Confluence.
  • Experience supporting DIA/NMEC, NDOC, OSIC, D3P, and/or POSTMAN.
Required Education and Experience Equivalency
EducationYears of ExperienceHigh School Diploma/GEDN/AAssociates DegreeN/ABachelors' Degree10Masters' Degree10PhD10Required Certifications
  • None specified.
Required Security Clearance
  • Active TS/SCI with ability to obtain a CI Polygraph.


Pay & Benefit Highlights
Compensation
  • Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
  • Employee referral bonuses up to $10,000 per hired referral.
  • Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).
Health
  • 100% company-paid medical premiums for employees and eligible dependents.
  • Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
  • 100% company-paid dental premiums for employees and eligible dependents.
  • 100% company-paid vision premiums for employees and eligible dependents.
Income Protection
  • 100% company-paid premiums for short-term disability.
  • 100% company-paid premiums for long-term disability.
  • 100% company-paid premiums for accidental death & dismemberment (AD&D).
  • 100% company-paid premiums for life insurance up to $200,000.
Retirement
  • 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
  • 401(k) pre-tax and Roth options.
Leave
  • Up to 20 days of flexible paid time off (PTO).
  • 11 paid floating holidays.
Work-Life Balance
  • Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).


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About Base-2 Solutions

Base-2 Solutions delivers technical solutions in software engineering, cyber security, cloud computing, big data, DevSecOp, and data analytics. They have prior experience in software development from the front end to the back end. SQL to JavaScript. They are code experts who use the most modern software libraries, frameworks, and tools in an agile development environment.

Base-2 Solutions Careers

Joining Base-2 Solutions offers a unique opportunity to enhance a career with a company known for its innovation and leadership in the technology sector. Base-2 Solutions is actively seeking professionals who are passionate about using their skills to make a significant impact in a diverse and dynamic environment.

Explore Job Opportunities

Base-2 Solutions is not just a company; it's a place where ambitious talents come to grow. With a variety of job opportunities available, from entry-level positions to senior leadership roles, Base-2 Solutions empowers every team member to thrive. Search open positions that align with professional skills and career goals.

Experience Professional Growth and Development

Base-2 Solutions places a high value on professional growth, offering extensive training and development programs that include leadership training and diversity workshops. The commitment to professional development ensures that every employee has the resources and opportunities to advance their career.

Internship Programs

For those starting their career journey, Base-2 Solutions offers robust internship programs. These programs provide a platform for gaining valuable industry experience and building a professional network. Internships at Base-2 Solutions are designed to transform academic knowledge into professional expertise.

Cultivating a Culture of Innovation

At Base-2 Solutions, the culture is built on a foundation of innovation and creativity. The company encourages new ideas and solutions that drive progress and lead industry trends. Employees at Base-2 Solutions enjoy a collaborative environment where innovation thrives.

Benefits and Employee Well-being

Recognizing the importance of a balanced life, Base-2 Solutions offers comprehensive benefits designed to support the well-being of its team members and their families. Benefits include health, dental, and vision insurance, as well as wellness programs that promote a healthy work-life balance.

Join the Team

Base-2 Solutions is hiring! Explore how personal skills and qualifications can contribute to the diverse teams at Base-2 Solutions. Prepare a resume, practice for the interview, and get ready to join a group of dedicated professionals committed to excellence.

Networking and Career Advancement

Base-2 Solutions supports career advancement through powerful networking opportunities within the company. Employees are encouraged to connect with colleagues and leaders to learn, share, and collaborate, fostering a strong sense of community and mutual growth.

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Learn more about Base-2 Solutions
Size
51 employees
Industry
Information Technology
* Ladders Estimates

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