Under general direction, the 9230 Airport Custodial Services Supervisor is responsible for all custodial services, furniture and equipment in airport buildings/structures and areas adjacent to the San Francisco International Airport; requisitions cleaning materials and supplies; exercises general supervision and direction, through subordinates, over large groups of custodial employees. The essential functions of this position include, but are not limited to the following: 1 Investigates and addresses complaints regarding janitorial service; analyzes methods by which work is performed, with a view to improve custodial services and utilization of employee time; instructs supervisory personnel in changes in cleaning procedures and methods. 2 Develops safety and training programs; manages inspection programs for cleaning equipment to ensure safe operation; reviews and signs all industrial accident reports; works with window cleaning unit to evaluate and implement goals, procedures, and responsibilities of window cleaning operations. 3 Submits and follows up on requests by serving as Custodial Services' point of contact for any necessary maintenance or preventative repairs revealed or discovered in the course of work activities to plumbing, roofs, ceilings, windows, walls, doors, glassware, stairs, floors, signs, and any needed painting in rooms, stairways and halls. 4 Maintains records of cleaning projects, maintenance work, repairs and service needs on all mechanized janitorial equipment; coordinates with the Custodial Services' Administration Office to ensure funding for and completion of repairs. 5 Makes recommendations and requests for cleaning materials, supplies and equipment; tests new materials and equipment to implement new solutions for Custodial operations; signs material received forms for all contractual services performed for custodial department; maintains inventory control records of custodial supplies. 6 Inspects furniture; reports damaged and missing furniture; maintains a furniture inventory; arranges for repair of furniture. 7 Maintains through subordinate employees all keys and key records for buildings and Airport Terminals; issues keys to new employees, arranges for changes of key cylinders and lock repairs; maintains a record of keys issued for all employees' lockers. 8 Supervises collection of coins from nursery, dressing rooms and pay toilets; reports all pay locks out of order. 9 Makes recommendations and implements solutions regarding specifications for new facilities or for changes to present facilities as they affect Custodial operations and guest services. 10 Develops and implements sustainability initiatives and programs. 11 Collaborates with SFO management and other internal and external partners such as federal agencies, airlines, concessions, landside, terminal, and parking garage contractors to coordinate the appropriate responses for concurrent custodial issues with different priority levels. Qualifications 1. Education: Completion of high school or equivalent (G.E.D. or High School Proficiency Examination); AND 2. Experience: Four (4) years of verifiable experience supervising and directing a custodial workforce, which includes first-line custodial supervisors, engaged in cleaning operations and functions for multiple buildings and locations and/or for multiple concurrent cleaning projects and assignments covering an entire work shift; AND 3. License and Certification: Possession of a valid California driver's license. Education Substitution: Two (2) years of additional qualifying work experience may substitute for the education requirement. Applicants must meet the minimum qualification by the final filing date unless otherwise noted. One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. Desirable Qualifications The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring. - Experience using Maximo to manage work orders. - Experience in Airport operations including the ability to forecast downstream impacts from custodial issues. - Experience working on multiple, complex, and concurrent initiatives. - Experience identifying operational impacts caused by disruptions and share findings with stakeholders. - Experience in strategic planning and problem-solving operational issues or problems within a unit/division - Ability to network with key contacts outside own area of expertise. - Ability to communicate effectively across all communication platforms both orally and in writing, including developing and giving presentations. VERIFICATION Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Oral/Performance Examination (Weight: 100%): Candidates who meet the minimum qualifications will be invited to participate in an oral/performance examination designed to measure their relative knowledge, ability and skill levels in job related areas. Written, assessment type, or other performance-based exercises may be utilized. Candidates will be placed on the eligible list in rank order according to their final passing score. A passing score must be achieved on the Oral/Performance Examination in order to continue in the selection process and be placed/ranked on the Eligible List Score Report.