Job SummaryThe Senior Manager Express Amazon will be responsible for the management of warehouse operations and ramp operations while also working with internal and external executive-level contract partners to ensure efficient handling of Express cargo throughput for our PHX operations.
Responsibilities- Ability to plan, organize, lead and control staff to promote a workplace culture of teamwork, self-motivation, and pride within a diversified and multi-cultural work environment.
- Develop next level leaders and managers in both leadership and management skills
- Supervise staff to meet business needs and facilitate successful outcomes by following carrier's Service Level Agreement performance standards.
- Ensure operational leadership is monitoring and instructing Lead Agents and Warehouse Agents to follow safety rules and safety standards that are in place. Wear a safety vest at all times while working, walking, or operating equipment within a Worldwide Flight Services warehouse.
- Participate in recruiting activities, interviewing candidates and making hiring decisions.
- Assist in employee relations and/or conflict resolution, prepare performance appraisals, provide input for counseling and terminations.
- Demonstrate diligence required to maintain security under Sky Harbor International Airport (PHX), Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA). Challenge any persons not displaying an airport I.D. badge within a WFS warehouse or any Airport Operational Area. (AOA).
- Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis.
- Must complete injury reports and damage reports as required.
- Authorize/ensure post-accident and post-injury testing is done as required.
- Assist customer representatives in providing information and data for various compliance reports and audits.
- Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government-required meetings.
Minimum Requirements- Bachelors Required.
- Airline/Logistics/Transportation experience preferred
- 8-10 years of leadership and management experience required
- Must possess leadership skills with the ability to train and develop personnel.
- Must be able to continually respond to and prioritize within a fluid work environment.
- Must possess a clean driving record and valid driver's license (DMV print-out required)
- Must provide proof of the legal right to work in the United States
- Must have ability to work across the 24/7 schedule based on the needs of the business.
Preferred Skills- English proficiency (e.g., reading, writing, speaking, listening)
- Mental abilities (e.g., visual observation and identification, mental rotation)
- Interpersonal skills (e.g., customer service, dependability)
- Work values (e.g., responsibility, honesty, integrity)
- Physical abilities (e.g., lifting and carrying freight weighing up to 75 lbs., bending, reaching, stooping, squatting, standing, walking, and identifying objects)
- Basic use of office equipment (copier, fax, calculator, point of service/POS system)
- Computer literate with proficient use of software and/or computer programs (MS Office, Kronos)
- Knowledge of advanced arithmetic and mathematics
- Knowledge of airline codes, prefixes, common cargo abbreviations
- Comprehension of airway bill
- Attention to detail
- Ability to prepare written documents, communications, and counseling notices
- Ability to follow instructions from the Terminal Manager and customer(s)
- Ability to act in a managerial position and give direction to Supervisors
Ability to work as an effective team member in a leadership role
Physical Requirements/Working Conditions- Remain in a stationary position 50% of the time.
- Occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
- Walk short distances.
- Reach above and/or below shoulder.
- Handle/grasp documents or office equipment.
- Sit and/or stand for short or extended periods of time.
- Lift/carry/move objects, files and documents up to 10 pounds.
- Work in an office environment using standard office equipment.
- Talk, listen, and speak clearly on telephone.
- Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Perks & Benefits- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
