Air Force HVAC - General Manager (Fort Lauderdale, FL)Location: Fort Lauderdale, FL (serving tri-county area)
Reports to: CEO / President
Role OverviewThe Vice President of Operations will lead all operational functions, from field execution to process design, strategic growth, and leadership development. This is a high-impact, executive-level role tasked with driving operational excellence, scaling performance, building leadership capabilities, and ensuring accountability through clear metrics and consistent execution.
To succeed in this role, the VP of Operations must spend
at least the first 12 months in a 50/50 capacity - half in the field with technicians and customers, and half on strategic and leadership initiatives. This "hands-on" immersion ensures full alignment with our frontline team, service standards, and client expectations as we rapidly grow.
Key ResponsibilitiesOperations & Process Excellence- Oversee end-to-end residential and commercial HVAC operations: service, maintenance, installations, and customer care
- Work in the field alongside technicians and customers during the first year (50% of time) to deeply understand workflows and challenges
- Design, implement, and continuously refine Standard Operating Procedures (SOPs) across service, installation, dispatch, and support teams
- Lead systems adoption & good, better, best pricing (e.g., Jobber / service titan, inventory and logistics tools) and process automation
- Ensure operational alignment between sales, service, dispatch, and support
Leadership & Talent Development- Build leadership capacity across the organization: train, mentor, and develop managers and supervisors
- Define written roles & responsibilities for leaders and key positions to ensure clarity and accountability
- Coach managers on balancing accountability with inspiration
- Drive leadership development programs and foster a culture of ownership and continuous improvement
KPI & Accountability Framework- Define KPIs at every level: company, branch, team, and individual
- Establish how KPIs are tracked, by whom, and at what cadence
- Create a rhythm of accountability (daily huddles, weekly reviews, monthly/quarterly scorecards, leadership dashboards)
- Ensure teams and leaders are held to performance targets, with interventions when needed
Strategic Growth & Financial Oversight- Translate growth targets (8x YoY expansion) into operational plans and resource strategies
- Manage operational budgets, margin targets, and P&L performance
- Identify and execute revenue growth initiatives (e.g., membership programs, upsell opportunities, new service offerings)
- Support fleet, facility, and infrastructure scaling
Customer Experience and Quality Assurance- Guarantee an exceptional customer experience across all touchpoints (service calls, installs, maintenance, follow-up)
- Implement QA systems and customer feedback loops for continuous improvement
- Hold teams accountable to service-level commitments
Ideal Candidate ProfileExperience & Skills- 10+ years of progressive operations leadership in residential services (HVAC preferred)
- Proven experience scaling operations through rapid growth
- Demonstrated success leading multi-site or multi-team organizations with P&L ownership
- Strong background in KPI design, tracking systems, and accountability frameworks
- Ability to balance hands-on field work with strategic leadership
- Excellent leadership, coaching, and communication skills
Personal Attributes- Servant leader with humility and discipline to start in the field
- Results-driven, high integrity, decisive, and people-first
- Comfortable in high-growth, fast-changing environments
- Passionate about building teams, systems, and scalable operations
Compensation & Benefits- Competitive six-figure base salary + performance bonus tied to operational and growth metrics
- Equity or profit sharing (if applicable)
- Executive benefits including health, retirement, and life coverage
- Leadership development and coaching support
- Travel and expense reimbursement
