Cognizant

AIA - Service Line Sales Specialist

Cognizant • $90K — $130K *
Chicago, IL 60629In-Person
Business Services
5 - 7 years of experience
Reposted 1 month ago
Job Overview by Ladders

Qualifications

  • Extensive experience in senior functional roles within sales service or marketing environments managing complex transformation programs.
  • Strong understanding of end-to-end customer processes from acquisition to loyalty across various industries.
  • Practical knowledge of customer relationship and marketing enablement platforms for effective implementation.
  • Advanced analytical skills for interpreting key sales and marketing performance indicators to suggest data-driven improvements.
  • Clear communication of complex domain concepts to technical and non-technical stakeholders for informed decision-making.
  • Familiarity with agile methodologies and teamwork in hybrid work environments, effectively collaborating across distances.
  • Commitment to continuous learning about sales and marketing innovations to keep solutions competitive.

Responsibilities

  • Lead discovery discussions with clients to align sales service and marketing objectives with practical solution roadmaps.
  • Define service line offerings that integrate consulting methods and technology into clear value propositions for multinational clients.
  • Develop business process models to streamline collaboration between sales, service, and marketing teams for enhanced customer experience.
  • Guide the creation of solution blueprints that support omnichannel engagement through integration of tools and analytics.
  • Refine proposals for strategic projects, ensuring commercial viability and operational feasibility of service line offerings.
  • Coordinate with account teams to identify upsell opportunities based on sales and service performance analysis.
  • Advise project teams on domain nuances to ensure solutions meet business goals and industry regulations.
  • Collaborate with partners to evaluate and recommend new sales and marketing technologies for service line offerings.

Benefits

  • Opportunity to work in a hybrid environment with a focus on work-life balance.
  • Engage with diverse global clients across various industries, enhancing professional growth.
  • Access to continuous learning and development in cutting-edge sales and marketing technologies.
  • Possibility to shape high-impact solutions that drive customer experience and revenue growth.
  • Collaboration within a multi-disciplinary team fostering innovative ideas.
Full Job Description
AIA - Artificial Intelligence & Analytics - Service Line Sales Specialist

Location: Remote/ living in San Francisco, Foster City CA with travel to SoCa Los Angeles Bay area.

Job Summary

Serve as a senior service line specialist focused on sales service and marketing transformation using deep domain expertise to shape complex digital solutions for global clients in a hybrid work model driving revenue growth customer experience excellence and sustainable long-term value across diverse industries through advisory solution definition and delivery oversight.

Responsibilities
  • Lead discovery discussions with senior client stakeholders to capture nuanced sales service and marketing objectives that can be translated into practical solution roadmaps aligned with measurable business value targets in revenue growth and customer satisfaction metrics.
  • Define comprehensive service line solution offerings for sales service and marketing domains that combine consulting methods platforms and accelerators into clear value propositions that can be adopted efficiently by diverse multinational clients.
  • Develop detailed business process models across lead management opportunity management customer onboarding case handling and campaign execution that streamline handoffs between sales service and marketing teams while improving overall customer experience.
  • Guide creation of domain specific solution blueprints that integrate customer relationship tools analytics and workflow applications to support omnichannel engagement scenarios across digital and assisted interaction channels.
  • Review and refine proposals for strategic opportunities by shaping scope assumptions effort estimates and value cases so that the service line offerings remain commercially viable and operationally feasible for both client and company delivery teams.
  • Coordinate with account teams to identify upsell and cross sell opportunities within existing clients by analyzing current sales and service performance and proposing targeted enhancements based on domain best practices.
  • Advise delivery teams on domain nuances during project execution so that configuration customization and integration decisions remain consistent with agreed business outcomes and industry regulations.
  • Collaborate with product and platform partners to evaluate new capabilities in sales service and marketing technologies and recommend which capabilities should be embedded into standard service line offerings.
  • Prepare and deliver compelling thought leadership content such as domain playbooks solution overviews and use case narratives that demonstrate tangible benefits of the service line to clients and internal stakeholders.
  • Enable internal teams through structured knowledge sharing sessions focused on industry trends regulatory shifts and emerging practices in customer acquisition retention and service excellence.
  • Monitor success of implemented solutions by reviewing key performance indicators for sales conversion service resolution and marketing effectiveness and recommend data driven enhancements to sustain continuous improvement.
  • Support creation of standardized methods templates and checklists that enhance repeatability and quality of sales and delivery activities within the service line and reduce time to value for clients.
  • Ensure that solutions comply with enterprise risk data privacy and ethical standards so that customer trust is protected while business goals in sales service and marketing are achieved responsibly.

Qualifications
  • Display extensive experience of working in senior functional roles across sales service or marketing environments where complex transformation programs have been executed in large enterprises.
  • Demonstrate strong understanding of end to end processes spanning customer acquisition onboarding service management loyalty programs and marketing automation within multiple industries.
  • Apply practical knowledge of leading customer relationship and marketing enablement platforms to shape realistic implementation approaches and integration patterns.
  • Use advanced analytical thinking to interpret sales pipelines service backlogs and campaign performance indicators and convert insights into prioritized improvement initiatives.
  • Communicate complex domain concepts to both technical and non technical audiences with clarity so that stakeholders can make informed decisions about solution scope and adoption.
  • Exhibit familiarity with agile and iterative delivery practices in hybrid work setups and show ability to collaborate effectively with distributed teams and client counterparts.
  • Maintain continuous learning habit regarding evolving sales service and marketing innovations ensuring that proposed solutions remain current and competitive in the global market.

#LI-SB1



Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

Cognizant Careers

Join the vibrant team at Cognizant, a leading provider of information technology, consulting, and business process services. Cognizant is not just a company; it's a community where innovation, leadership, and diversity are valued and where every team member is encouraged to thrive.

Work You’ll Do

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — not just for today but for the future. This commitment to growth and sustainability is what makes Cognizant a unique place to advance your career.

Explore Job Opportunities

Whether you're looking for an entry-level position or a more senior role, Cognizant offers a plethora of job opportunities that could be perfect for you. Our hiring process is designed to be transparent and engaging, ensuring that every candidate is able to showcase their skills and potential fully.

Innovative Work

Join a team where innovation is at the core of everything we do. Cognizant’s professionals are not just part of a company; they're part of a groundbreaking environment that combines technology, insights, and leadership to foster innovation across global industries.

Internship Programs

Kickstart your career with Cognizant’s internship programs. These opportunities allow you to gain hands-on experience, develop your professional skills, and network with experts in your field. An internship at Cognizant is a stepping stone to full-time employment and a chance to see how your studies apply in the real world.

Professional Growth and Development

Cognizant is committed to the professional growth of its employees. With access to cutting-edge training, leadership programs, and diversity initiatives, you can build a career that’s equipped for the demands of tomorrow’s business landscape.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Cognizant’s culture is built on a foundation of respect and inclusivity, where everyone’s contribution is valued. Join us and be part of a team that celebrates diversity and is driven to make a positive impact on the world.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to take the next step in your career journey? Explore the exciting employment and career opportunities waiting for you at Cognizant.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at Cognizant.

Networking and Interviews

Enhance your career prospects at Cognizant through our robust networking events. Prepare your resume, sharpen your interview skills, and connect with leaders across the industry to unlock new career paths. At Cognizant, we don’t just offer jobs; we offer career journeys. Be part of a team that’s committed to your long-term career growth and professional development. Join Cognizant today and be a part of our success story.
Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Information Technology
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ
CTSH
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Cognizant

More Business Services Jobs

Find similar AIA - Service Line Sales Specialist jobs:

NationwideChicago, IL