Cognizant

AIA - Service Line Sales Specialist

Cognizant • $110K — $130K *
Charlotte, NC 28269In-Person
Business Services
15+ years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 22+ years in sales, service, or marketing with large scale transformation experience
  • Advanced knowledge of customer lifecycle management
  • Strong understanding of digital engagement concepts like omnichannel and self-service
  • Hands-on experience with major CRM or service management tools
  • Awareness of industry-specific regulations regarding compliance and data protection
  • Experience in managing hybrid work models effectively
  • Demonstrated communication and negotiation skills for complex ideas

Responsibilities

  • Drive end-to-end domain sales initiatives aligned with client priorities
  • Develop integrated marketing solutions to enhance customer journeys
  • Coordinate with teams to create compelling value propositions
  • Guide workshops to capture client needs and translate them into roadmaps
  • Design scalable operating models for increased productivity
  • Translate business requirements into functional specifications
  • Review solution designs for compliance and best practices
  • Establish performance indicators and collaborate on tracking progress
  • Advise clients on digital tools for enhanced engagement
  • Identify reuse opportunities for existing resources to improve efficiency
  • Collaborate with internal teams to shape new service offerings
  • Mentor team members in sales and service transformations
  • Engage in governance forums for transparent communication

Benefits

  • Hybrid work model flexibility
  • Opportunity to mentor and build team capabilities
  • Engagement with diverse global clients
  • Access to innovative service and marketing solutions
  • Potential for professional growth in a dynamic environment
Full Job Description
Job Summary

Service line specialist role focused on driving complex domain sales service and marketing solutions for global clients in a hybrid work model applying extensive industry experience to shape offerings improve customer journeys and support revenue growth while ensuring alignment with enterprise standards and tangible value for clients and society.

Responsibilities
  • Drive end to end domain sales initiatives by shaping solution outlines aligning them with client strategic priorities and enabling sustainable revenue growth for the company and clients
  • Develop integrated service and marketing solution approaches that connect customer acquisition onboarding and after sales support to deliver a consistent and high quality experience across channels
  • Coordinate with account teams presales experts and delivery partners to create compelling proposals that clearly articulate value propositions cost structures and business outcomes for clients
  • Guide discovery workshops with client stakeholders to capture current processes pain points and aspirations in sales service and marketing domains and translate them into actionable solution roadmaps
  • Design scalable operating models for sales and service functions that balance process standardization with localized needs to drive higher productivity and improved customer satisfaction
  • Translate complex business requirements into clear functional specifications that can be implemented by cross functional technology and process teams without ambiguity
  • Review and refine solution designs prepared by technical and process teams to ensure alignment with domain best practices compliance needs and long term maintainability
  • Establish measurable performance indicators for sales and service transformations and collaborate with analytics teams to track interpret and report progress to client stakeholders
  • Advise clients on adoption of digital tools for customer engagement including campaign management service request handling and field service coordination to enhance responsiveness
  • Identify opportunities to reuse existing assets frameworks and accelerators from within the organization in order to improve delivery efficiency and reduce time to value for clients
  • Collaborate with internal practice teams to shape new service offerings in sales service and marketing domains that respond to emerging market trends and evolving client expectations
  • Mentor experienced professionals in the team by sharing domain insights review feedback and examples from complex engagements to build deep capability in sales and service transformations
  • Engage in governance forums with clients and internal leaders to discuss program status risk mitigation actions and planned enhancements ensuring transparent communication and shared accountability


Qualifications
  • Combine twenty two plus years of experience in sales service or marketing domains with a proven history of delivering large scale transformation programs for enterprise clients
  • Apply advanced understanding of customer lifecycle management including lead generation opportunity management order fulfillment and after sales support in real world client contexts
  • Demonstrate strong knowledge of digital customer engagement concepts such as omnichannel contact handling self service enablement and personalized marketing communications
  • Bring hands on experience working with major customer relationship or service management platforms and related tools used by global organizations
  • Use prior exposure to industry specific sales and service regulations to ensure that proposed solutions respect compliance and data protection expectations across regions
  • Showcase experience in working within hybrid work models by managing collaboration stakeholder communication and documentation practices suited for distributed teams
  • Display effective communication and negotiation skills through clear articulation of complex ideas structured storytelling and objective facilitation of client decision making sessions


Certifications Required

No.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

Cognizant Careers

Join the vibrant team at Cognizant, a leading provider of information technology, consulting, and business process services. Cognizant is not just a company; it's a community where innovation, leadership, and diversity are valued and where every team member is encouraged to thrive.

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Cognizant is committed to the professional growth of its employees. With access to cutting-edge training, leadership programs, and diversity initiatives, you can build a career that’s equipped for the demands of tomorrow’s business landscape.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Information Technology
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ
CTSH
* Ladders Estimates

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