Bachelor's degree in IT, Computer Science, Engineering, or related field
Experience in business analysis, requirements gathering, and process mapping
Familiarity with AI development tools and low-code/no-code platforms
Proficiency in programming languages like Python, JavaScript, or TypeScript
Basic understanding of databases and SQL for data analysis
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Ability to navigate fast-paced environments balancing business and technical needs
Responsibilities
Lead process discovery through interviews and workflow analysis
Translate business needs into structured requirements like process flows and BRDs
Design and configure AI-driven workflows using low-code/no-code platforms
Ensure solutions meet customer requirements and integrate within the enterprise
Consult on process design for standardization and optimization with new tech
Support deployment of AI agents and RPA solutions across functions
Coordinate user acceptance testing and facilitate issue resolution
Monitor and improve deployed solutions for reliability and performance
Evaluate technologies to enhance business processes
Partner with teams to support AI solution integration
Benefits
Opportunity to work with cutting-edge AI technologies
Access to low-code/no-code orchestration tools
Engagement in cross-functional collaboration with teams
Potential for professional development in AI and automation
Exposure to a fast-paced, innovative work environment
Full Job Description
Job Summary
Lead process discovery efforts through stakeholder interviews, shadowing, and workflow analysis to identify core business challenges
Translate business needs into clear, structured requirements artifacts such as process flows and business requirement documents (BRDs)
Design and configure AI-driven workflows and agents using low-code/no-code orchestration platforms (e.g., n8n or similar tools)
Apply strong design principles to ensure solutions align with customer requirements and integrate effectively within the broader enterprise ecosystem
Provide process design consultation to support standardization, optimization, and adoption of emerging technologies
Support the deployment of AI agents, RPA solutions, and cross-platform automations across business functions
Coordinate and support user acceptance testing (UAT), including documenting results, identifying issues, and facilitating resolution with stakeholders
Monitor, maintain, and continuously improve deployed solutions to ensure reliability and performance
Evaluate new and existing technologies to recommend innovative approaches that enhance business processes
Partner with internal teams to support AI solution design while enabling seamless integration with existing platforms and systems
Qualifications
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
Experience with business analysis, including requirements gathering, process mapping, and documentation
Exposure to AI-assisted development tools and low-code/no-code automation platforms
Working knowledge of programming languages such as Python, JavaScript, or TypeScript
Basic understanding of database structures and experience with SQL for data analysis
Strong analytical and problem-solving skills with attention to detail
Excellent communication and stakeholder management skills
Ability to balance business needs with technical solution design in a fast-paced environment
About Pinnacle living
Pinnacle Financial Partners is an American bank headquartered in Nashville, Tennessee operating in Middle Tennessee, East Tennessee, and, since June 2017, North Carolina, South Carolina, and Virginia.
