Citigroup, Inc

AI Product Manager - Business Line Execution, Senior Vice President

Citigroup, Inc • $176K — $265K *
New York, NY 10025In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years of product management experience with large-scale tech products
  • Experience in building and scaling AI/ML-powered products in financial services
  • Strong commercial acumen with ability to analyze P&L and drive ROI decisions
  • 3+ years in direct external client engagement for product validation
  • Deep knowledge of AI concepts and responsible AI frameworks
  • Exceptional stakeholder management and ability to influence across teams
  • Relevant background in financial services domains like Payments or Investor Services

Responsibilities

  • Drive execution of AI product roadmap for specified business line
  • Prioritize AI use case backlog based on ROI and client demand
  • Identify and scope AI capabilities to deliver client value
  • Engage directly with enterprise clients to co-create products
  • Develop robust business cases and track financial outcomes for AI initiatives
  • Ensure adherence to risk standards in AI capabilities
  • Cultivate relationships across functional areas to enable alignment

Benefits

  • Medical, dental & vision coverage
  • 401(k) plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off (vacation, sick leave, and holidays)
Full Job Description
AI Product Manager - Business Line Execution, Senior Vice President

Citi is building the next generation of AI-powered financial products across its global Services business. We are seeking experienced SVP-level AI Product Managers to drive the execution of the AI product agenda within a specific business line - Payments, Investor Services, Issuer Services, or Trade.

This role operates at the heart of the business, working at the intersection of commercial product management, client engagement, and AI delivery. You will manage significant components of the Global AI Product roadmap for your business line - contributing to strategic direction, prioritizing use cases, and driving disciplined execution from concept through to commercialization. You will be expected to work with significant autonomy while maintaining close alignment with the Director-level AI leadership above you.

What Makes This Role Distinct

This is a delivery-focused, commercially-accountable, client-engaged role. Unlike the Director-level position which is primarily strategy-setting, this role is defined by:
  • Hands-on execution ownership - you are accountable for delivery plans, milestones, and outcomes, not just strategy
  • Direct, day-to-day client engagement - you are regularly in the room with enterprise clients validating solutions and co-creating products
  • Use case ownership - you manage specific AI use cases end-to-end, from business case through to production and commercial launch
  • Commercial discipline - you apply rigorous ROI-thinking to every investment decision and track actuals against projections
  • AI Risk Co-ordination Establish and manage a consolidated AI risk framework for TWCS - coordinating across Model Risk Management, Operational Risk, Technology, and the Line of Business to maintain a live, actionable AI risk register.
  • AI Testing & Performance Define and own the AI testing strategy across the full model lifecycle - setting performance benchmarks, robustness protocols, and continuous improvement feedback loops tailored to trade finance use cases.
  • AI Governance & Implementation Design and implement a fit-for-purpose AI Governance framework - embedding model lifecycle policies, committee structures, and governance controls into Agile delivery workflows, aligned to Citi enterprise standards and emerging regulatory mandates.
  • Explainability & Audit Readiness Embed Explainable AI (XAI) solutions across TWCS AI use cases and ensure all models are perpetually audit-ready - maintaining comprehensive model documentation, data lineage artefacts, and regulatory compliance controls.
  • Market Intelligence & Program Management conduct structured market research to identify AI-driven opportunities - translating external signals, client needs, and competitive dynamics into actionable product AI programs.
  • AI Use Case Development Define, structure, and prioritize AI use cases across the product and sub product portfolio - ensuring each use case is grounded in client value, commercial viability, technical feasibility, and risk acceptability.
  • Post Ops process design and drive how operation process changes after AI is deployed.
  • AI Product Ecosystem Build and manage the AI product ecosystem - cultivating partnerships with technology providers, internal platforms, and external innovators to create a coherent, interoperable foundation for AI-powered trade finance products


Key Responsibilities

AI Product Roadmap & Execution
  • Own and drive significant workstreams within the Global AI Product roadmap for your business line - translating strategic priorities into detailed delivery plans, managing milestones, and driving cross-functional execution from concept through commercialization
  • Prioritize the AI use case backlog based on ROI, strategic fit, and client demand - maintaining a clear, well-groomed product backlog that aligns business objectives with engineering execution
  • Balance innovation ambition with business pragmatism and P&L accountability


Client-Facing AI Products
  • Identify, scope, and drive the delivery of AI-powered capabilities that create differentiated value for clients - such as intelligent payment orchestration, predictive receivables management, anomaly detection, and personalized client insights
  • Engage directly and regularly with enterprise clients to validate solutions, gather requirements, manage expectations, and co-create products
  • Define clear go-to-market plans for AI products, managing the full lifecycle from initial prototype to commercial launch

Commercial Discipline & Business Case Management
  • Develop business cases and ROI analyses for AI initiatives - modelling cost and revenue scenarios, tracking actuals against projections, and presenting investment recommendations to senior stakeholders
  • Evaluate all AI opportunities through a rigorous commercial lens, ensuring every initiative drives measurable financial outcomes
  • Contribute to P&L reporting and commercial performance tracking for your AI product portfolio

Internal AI Adoption
  • Drive the structured identification and deployment of AI tools that enhance internal operations and team productivity across your business line
  • Champion responsible AI adoption - acting as the primary internal advocate for AI literacy and culture change

Responsible AI & Enterprise Controls
  • Ensure all AI capabilities are built in line with Citi's enterprise risk standards - coordinating model risk governance, data lineage documentation, explainability requirements, and regulatory compliance controls
  • Proactively identify and escalate ethical AI considerations to senior stakeholders

Stakeholder Management & Global Delivery
  • Cultivate effective working relationships across Sales, Technology, Operations, Finance, Compliance, Risk, and Legal - facilitating alignment across competing priorities
  • Manage the geographic rollout of AI capabilities across multiple markets, adapting solutions to local regulatory requirements while maintaining global design consistency


Who We're Looking For

Required
  • 8+ years of product management experience, including demonstrated delivery of large-scale, technology-led products
  • Proven experience building, launching, or scaling AI/ML-powered products or digital platforms, ideally in financial services or FinTech
  • Strong commercial acumen - ability to build business cases, contribute to P&L analysis, and drive ROI-driven product investment decisions
  • 3+ years of direct or indirect external client-facing experience; comfortable co-creating and validating products with enterprise clients
  • Deep understanding of AI concepts, model risk management, responsible AI frameworks, and enterprise governance requirements
  • Exceptional stakeholder management skills and ability to influence without authority in a matrixed global organization
  • Background in a relevant financial services domain (Payments, Transaction Banking, Investor Services, or Capital Markets)
  • Outstanding verbal and written communication skills across executive, technical, and client audiences


Preferred
  • Experience working within or alongside compliance, legal, or risk functions on regulated AI deployments
  • Familiarity with Generative AI tools and their practical application to enterprise workflows
  • Experience with agile delivery methodologies and cross-functional product team leadership


Success Measures
  • Use case delivery velocity - number of AI products moved from concept to commercialization
  • Commercial outcomes - revenue generated and cost savings achieved through AI initiatives
  • Client satisfaction and adoption rates for AI-powered solutions
  • Quality and accuracy of business case modelling and ROI tracking
  • Strength of internal AI adoption and productivity improvements


Job Family Group:
Institutional Sales

Job Family:
Corporate Access

Time Type:
Full time

Primary Location:
New York New York United States

Primary Location Full Time Salary Range:
$176,720.00 - $265,080.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Aug 20, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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