Position Summary:
GadellNet is looking for an AI Process Consultant(APC). The APC willembed directly insideclientbusinesses, uncoveringthe operational friction that holds them back, designingthe workflows that will replace it, and partneringwithAI Engineersto ship solutions that change how these organizationsactually run. Youwon'tbe writing slide decks that get filed away; you'\llbe on-site at small and mid-size businesses interviewing operators, mapping processes, building the business case, and owning client outcomes from first conversation through post-deployment adoption.
This is a hands-on, client-facing strategy role built for someone who is as comfortable diagramming a workflow withC-Suite leadersas they are co-piloting a build session with engineers.
Key Responsibilities:
- Embed directly with clients to run discovery,interviewing operators across roles,observinglive workflows, and mapping current-state processes that surface high-ROI opportunities for AI and automation
- Build the business case for each engagement: quantify the cost of the status quo, model expected ROI, and prioritize a sequenced roadmap of automation opportunities the client can act on
- Design future-state workflows in detail:process diagrams, decision logic, exception handling, human-in-the-loop checkpoints, and integration touchpoints, allto a level of specificity engineering can build against
- Partner withan AI Engineerthroughout the build, translating client requirements into technical specs,validatingoutputs against business intent, and brokering trade-offs (quality vs. speed vs. cost vs. risk) in plain language
- Lead change management on the client side:stakeholder alignment, communication plans, training rollout, and adoption tracking
- Own the client relationship end-to-end: scope, expectations, status updates, escalations, and executive readouts. Serve as the single point of accountability for client outcomes
- Run post-deployment business reviews to measure realized impact, surface follow-on opportunities, and build the case for portfolio expansion
- Contribute internally by codifying reusable discovery frameworks, ROI models, workflow templates, and industry playbooks that scale across the practice
Qualifications:
- Bachelor's degree in Business, Engineering, Operations, Economics, Computer Science, or a related field
- Must be legally authorized to work in the United States without sponsorship now or in the future
- 2+ years of professional experience in management consulting, deployment strategy, technical program management, operations, or a similar client-facing strategic role
- Demonstratedtrack recordof driving complex projects to measurable outcomes in client or stakeholder-facing environments
- Strong analytical foundation - comfortable with spreadsheets, ROI modeling, basic SQL, and quantitative reasoning. Python literacy is a plus but notrequired
- Working knowledge of modern AI capabilitiesandwhat LLMs, agents, and RAG systems can andcan'tdoand the judgment to scope realistic AI solutions vs. avoid AI theater
- Ability to work independently in ambiguous, fast-moving client environments. Youattackmessy problems without waiting for a project plan
- Exceptional communication skills. You can run a discovery interview with a warehouseforemanand an executive readout with a CEO on the same day
- Problem-solver who gets energy from sitting across the desk from a real operator and figuring out where the frictionactually is
Preferred Skills:
- Prior consulting experience at a top firm (MBB, Big 4 Strategy, Deloitte, Accenture, or boutique strategy/operations firm) or a deployment-strategy / forward-deployed role at a software company
- Experience leading process re-engineering, workflow automation, or digital transformation engagements end-to-end
- Familiarity with workflow automation platforms (Zapier, Make, n8n) or major SaaS systems (CRMs, ERPs, ticketing, document management) at the level of "I can spec an integration without help"
- Experience working with SMB clients across industries such as professional services, healthcare,logistics, or retail
Benefits:
GadellNet also offers the following benefits:
- Health, vision, and dental insurance
- Paid time off, including parental leave and volunteer time.
- Flexible work environment
- Access to mental health services
- Employee matching donation program
- 401k and employer matching
If this role sounds like the right fit for you, we'd love to hear from you. Even if you don't meet every qualification, we encourage you to apply - you might be exactly what we need!
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