SuperDial is looking for an AI Operations Engineer to increase trial-to-paid customer conversion, maintain high retention, and improve internal operational performance. This role is highly cross-functional and ideal for someone who blends strategic thinking with executional rigor.
About the role:- Own and optimize the customer trial experience to increase conversion rates.
- Analyze engagement and usage data to identify and resolve friction points in the customer journey.
- Own quality initiatives to maintain high retention alongside the customer success team
- Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
- Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.
About you:- 3+ years in engineering; startup experience a plus.
- Strong analytical skills with experience using Excel, SQL, or other data tools.
- Highly organized and detail-oriented, with a proactive problem-solving mindset.
- Ability to manage multiple tasks and work cross-functionally in a fast-paced environment.
- Strong verbal and written communication skills, with the ability to present data clearly.
Preferred qualifications:- Proficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards).
- Strong problem-solving, communication, and cross-functional collaboration skills.
- Bonus: Background in healthcare, SaaS onboarding, or call center operations.
What's in it for you?- The opportunity to contribute to key operational improvements at a fast-growing AI-powered healthcare company.
- A dynamic, entrepreneurial culture where your work directly impacts efficiency and customer experience.
- Competitive salary, equity and benefits, including health, dental, vision and unlimited PTO.
The base salary for this role ranges from $75,000 to $110,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we're always open to exceptional talent.
