TeleTech

AI/ML Engineer

TeleTech • $99K — $225K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in developing, training, tuning, and deploying machine learning models in production
  • Proficient in building Python-based ML workflows using frameworks
  • Experience in cross-functional collaboration to integrate ML into mission systems
  • Knowledge of feature engineering, model evaluation, and data preprocessing
  • Ability to create ML pipelines and services for cloud or on-premise systems
  • Top Secret clearance required
  • Bachelor's degree with relevant experience or equivalent work experience.

Responsibilities

  • Train, test, deploy, and maintain machine learning models
  • Define the direction for mission-critical solutions using ML techniques
  • Collaborate with engineers, software developers, and architects to deliver scalable ML components
  • Design and implement both structured and unstructured data pipelines
  • Guide clients in navigating ML algorithms and frameworks
  • Contribute to the development of production-ready inference services
  • Support the AI strategy for the intelligence community.

Benefits

  • Comprehensive health, life, and disability insurance
  • 401(k) retirement plan options
  • Paid leave for personal and professional needs
  • Tuition assistance for continued education
  • Work-life balance programs and dependent care support
  • Recognition awards for exceptional employee performance
  • Opportunities for professional development and personal growth.
Full Job Description
AI/ML Engineer
The Opportunity:

As an experienced engineer, you know that machine learning is critical to understanding and processing massive datasets. Your ability to conduct statistical analyses on business processes using ML techniques makes you an integral part of delivering a customer-focused solution. We need your technical knowledge and desire to problem-solve to support mission-critical cyber and intelligence workflows across multiple teams. As a machine learning engineer on our national security and cyber analytics team, you'll train, test, deploy, and maintain models that learn from data.

In this role, you'll own and define the direction of mission-critical solutions by applying best-fit ML algorithms and technologies. You'll be part of a talented community of machine learning engineers and collaborate with data engineers, software developers, solutions architects, and product owners to design and deliver scalable ML components, structured and unstructured data pipelines, and production-ready inference services. Your skills and extensive technical expertise will guide clients as they navigate the landscape of ML algorithms, tools, and frameworks.

Work with us to solve real-world challenges and define AI strategy for the intelligence community.

Join us. The world can't wait.

You Have:
  • 5+ years of experience developing, training, tuning, and deploying machine learning models in production environments
  • Experience building Python-based ML workflows using frameworks
  • Experience collaborating within cross-functional engineering teams to integrate ML components into mission systems
  • Knowledge of feature engineering, model evaluation, data preprocessing, and large-scale structured or unstructured ingestion
  • Ability to build or contribute to ML pipelines, APIs, and inference services integrated with cloud or on-prem systems
  • Top Secret clearance
  • Bachelor's degree and 8+ years of experience in technical management or program management, Master's degree and 5+ years of experience in technical management or program management, or 12+ years of experience in technical management or program management in lieu of a degree


Nice If You Have:
  • Experience with retrieval-augmented generation (RAG), GenAI, or multimodal models
  • Experience with Elasticsearch or OpenSearch, RabbitMQ or Kafka, or distributed pipeline tooling
  • Experience with ML Ops practices, GitLab CI/CD, or Terraform-driven environments
  • Experience supporting cyber analytics, threat intelligence, malware triage, digital forensics, or ETL pipelines
  • Knowledge of Kubernetes, containerized ML deployment, or GPU-accelerated training
  • AWS or Cloud Certifications


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information;Top Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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