Zurich Insurance Group

AI Innovation Specialist

Zurich Insurance Group • $90K — $110K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree with 4+ years in Insurance or Operations, or equivalent experience (6+ years)
  • Zurich Certified Insurance Apprentice with an Associate Degree and 4+ years experience
  • Project management experience is essential
  • Preferred: hands-on experience with cross-functional initiatives, AI, and automation solutions
  • Experience with generative AI and large language models in a business context
  • Strong stakeholder engagement skills across various teams
  • Ability to translate AI concepts into business-friendly language

Responsibilities

  • Drive AI innovation by identifying and prioritizing high-value use cases
  • Design and deliver proof of concepts to demonstrate AI opportunities
  • Partner with various teams to transition AI ideas to implementation
  • Translate business challenges into clear AI solution concepts
  • Support AI strategy by identifying emerging opportunities and challenges
  • Create prototypes, presentations, and business cases that clarify AI value
  • Promote responsible AI practices including governance and ethical use
  • Build excitement for AI adoption through training and practical examples
  • Contribute to team collaboration and knowledge-sharing in AI innovation

Benefits

  • Hybrid work model requiring three days in-person presence
  • Opportunities to work on high-impact AI projects
  • Exposure to diverse business functions and collaboration with leaders
  • Support for professional development and mentoring
  • Engagement with cutting-edge AI technologies and practices
  • Commitment to pay equity and fair compensation assessment
Full Job Description
Zurich Canada is currently looking for an AI Innovation Specialist to join the Data, Analytics and Artificial Intelligence team, reporting into the Vice President of Data, Analytics and Artificial Intelligence. This role will help accelerate artificial intelligence innovation across the organization by identifying high-value use cases, designing practical proof of concepts, and partnering with stakeholders to turn ideas into scalable business solutions.

You will work closely with business leaders, technology teams, data partners, and frontline teams to explore where artificial intelligence can improve customer, broker, employee, and operational outcomes. You will bring a strong understanding of modern artificial intelligence capabilities, including large language models, prompt design, automation, workflow enablement, and responsible artificial intelligence practices, while helping the organization build momentum, confidence, and excitement around practical adoption.

This is a unique opportunity for a senior artificial intelligence practitioner to shape how Zurich Canada discovers, tests, and scales artificial intelligence solutions in a responsible, business-focused, and collaborative way.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do

  • Drive artificial intelligence innovation across the organization by identifying, shaping, and prioritizing high-value use cases with business stakeholders.
  • Design and deliver proof of concepts that demonstrate practical artificial intelligence opportunities, including solutions using large language models, generative artificial intelligence, automation, and intelligent workflow support.
  • Partner with business, data, technology, legal, compliance, risk, and security teams to move artificial intelligence ideas from discovery through experimentation, validation, and adoption.
  • Translate business challenges into clear artificial intelligence solution concepts, user stories, success measures, and implementation considerations.
  • Apply hands-on experience with artificial intelligence tools and techniques, including prompt engineering, retrieval-augmented generation concepts, model evaluation, workflow design, and rapid prototyping.
  • Support the development and execution of the organization's artificial intelligence strategy by bringing forward emerging opportunities, adoption barriers, and practical recommendations.
  • Create clear demonstrations, prototypes, presentations, and business cases that help stakeholders understand the value, feasibility, risks, and adoption path for artificial intelligence solutions.
  • Champion responsible artificial intelligence practices, including appropriate governance, risk assessment, human oversight, data protection, transparency, and ethical use.
  • Build momentum and excitement for artificial intelligence adoption by enabling stakeholders, sharing practical examples, supporting training, and helping teams apply new capabilities in their day-to-day work.
  • Contribute to a collaborative, high-performing Data, Analytics and Artificial Intelligence team by sharing expertise, mentoring peers where appropriate, and helping mature the organization's artificial intelligence innovation capability.


Job Qualifications - What you bring to the table

Required:

  • Bachelors Degree and 4 or more years of experience in the Insurance or Operations area


OR

  • High School Diploma or Equivalent and 6 or more years of experience in the Insurance or Operations area


OR

  • Zurich Certified Insurance Apprentice including Associate Degree and 4 or more years of experience in the Insurance or Operations area


AND

  • Project management experience


Preferred:

  • Hands-on experience designing and delivering cross-functional initiatives (including artificial intelligence and automation solutions), managing change, and engaging various stakeholders
  • Experience working with generative artificial intelligence, large language models, artificial intelligence tools, or applied artificial intelligence solutions in a business environment
  • Senior-level, hands-on experience supporting artificial intelligence innovation, digital transformation, product experimentation, or technology-enabled business change
  • Practical experience in a business setting with large language models, generative artificial intelligence tools, prompt design, agentic workflows, retrieval-augmented generation concepts, or artificial intelligence-assisted automation
  • Experience designing and delivering proof of concepts, pilots, prototypes, or minimum viable products with measurable business outcomes
  • Strong ability to discover and frame business use cases across varied business units, assess feasibility, define success metrics, and translate ideas into practical solution concepts
  • Strong stakeholder engagement skills, with the ability to work across business, data, technology, legal, compliance, risk, and security teams
  • Ability to communicate artificial intelligence concepts in clear, business-friendly language and build confidence with non-technical audiences
  • Understanding of responsible artificial intelligence practices, including governance, privacy, human oversight, transparency, model limitations, and ethical use
  • Experience preparing presentations, demos, business cases, adoption plans, training materials, or executive-ready recommendations
  • Strong curiosity, learning agility, problem solving, and ability to stay current with emerging artificial intelligence capabilities, tools, and industry trends
  • Strong project management skills, with the ability to manage multiple priorities, move work forward independently, and create structure in ambiguous environments
  • Collaborative mindset with the ability to influence, enable, and energize teams across the organization
  • Insurance, financial services, data analytics, or enterprise transformation experience is an asset


At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is $90,000 - $110,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate's skills and experience.

About Zurich Insurance Group

Zurich Insurance Group is a Swiss insurance company founded in 1872. It is one of the world's largest insurance companies, operating in over 215 countries and territories. Zurich provides a wide range of insurance products and services, including property and casualty insurance, life insurance, and pensions. The company is committed to sustainability and has set ambitious targets to reduce its carbon footprint and promote renewable energy. Zurich is also actively involved in supporting local communities through various charitable initiatives.
Learn more about Zurich Insurance Group
Size
52,930 employees
Industry
Finance & Insurance
NASDAQ
ZFSVF
* Ladders Estimates

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