The RoleThis is not a supporting role. You'll drive how AI gets deployed across Conduit - designing, testing, and shipping the agents and features that automate the operational guts of post-acute care: prior authorization, eligibility, benefit checks, document extraction, and claims. You'll do real product work, but the center of gravity is AI: turning messy, manual healthcare workflows into systems that run themselves.
You'll work across operations and engineering with real autonomy and a high bar. We want someone who reaches for AI before reaching for headcount.
What You'll Own- End-to-end AI deployments - design, test, and roll out browser/phone agents and document extraction (OCR + agentic AI) that automate authorization, verification, and intake workflows
- Workflow-to-spec translation - turn complex payer and clinical workflows into clear technical specs the AI can execute
- Output quality - measure accuracy, find where deployments fail, and drive them toward reliability ruthlessly
- Playbooks - document prompt and deployment strategies so they're reproducible and scale across states and payers
- The AI roadmap - prioritized, defended, and executed with conviction
- Metrics - define what "working" means and prove it
Who You Are- 4+ years in product, ops, or deployment roles - with meaningful time shipping AI/automation into production
- AI-native: you build, prototype, and debug with AI, and you're skeptical of any process that doesn't
- You think in workflows and behavioral data - and you know when the data is lying to you
- You think critically about ambiguous problems and propose structured solutions
- Comfortable with high ownership and minimal guardrails - you don't wait to be told what to prioritize
- Bonus: healthtech or insurance workflows; Python or SQL
The Details- Competitive salary + meaningful equity
- Hybrid, Union Square NYC (3 days/week)
- Unlimited PTO + 9 company holidays
- Full benefits
