Navy Federal Credit Union

AI Communications & Engagement Program Manager

Navy Federal Credit Union$95K — $115K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of program management experience supporting cross-functional programs.
  • Strong written communication and storytelling skills for translating complex topics.
  • Experience in developing stakeholder communications and engagement materials.
  • Knowledge of program lifecycle phases and governance structures.
  • Proficient in using tools like Power BI, Smartsheet, or Microsoft Project.

Responsibilities

  • Design and implement communication plans to enhance awareness of AI initiatives.
  • Develop and manage self-service communication resources such as blogs and newsletters.
  • Coordinate engagement forums by managing agendas and stakeholder communications.
  • Highlight program successes and best practices through compelling stories.
  • Gather and communicate program updates to boost stakeholder engagement.
  • Plan cross-functional programs to drive business transformation.
  • Track milestones and coordinate resources to achieve program objectives.

Benefits

  • Opportunity to contribute to cutting-edge Enterprise AI initiatives.
  • Engage with a diverse range of stakeholders, enhancing professional networking.
  • Participate in the continuous improvement and change readiness initiatives.
  • Access to professional development and knowledge-sharing opportunities.
  • Work in a collaborative environment with a focus on innovative strategies.
Full Job Description
Job Description

The AI Communications & Engagement Program Manager is responsible for driving communications, engagement, and awareness initiatives that advance Enterprise AI and the Scalable AI Vision & Strategy workstream. Serving as a key connector across Enterprise AI Strategy, AI Working Group representatives, workstream teams, business stakeholders, and leadership, this role translates AI priorities, progress, outcomes, and emerging trends into clear, compelling communications that increase transparency, engagement, and adoption.

Through storytelling, knowledge sharing, and enterprise communication channels, this individual helps demystify AI across the workforce while elevating success stories, insights, and lessons learned. As a hands-on contributor, the role strengthens organizational understanding and engagement by expanding access to Enterprise AI information, coordinating enterprise-wide AI engagement activities, and fostering greater awareness of AI initiatives and their business impact.

Responsibilities

  • Design and execute communication plans that increase awareness, transparency, and understanding of Enterprise AI initiatives across the organization.
  • Develop and maintain self-service communication resources, including eNet content, blogs, newsletters, demonstrations, testimonials, playbooks, and related program materials.
  • Coordinate enterprise engagement forums, including agenda development, stakeholder communications, demonstrations, and stakeholder engagement activities.
  • Identify and promote program successes, lessons learned, best practices, and outcomes through executive-ready communications and storytelling.
  • Gather, consolidate, and communicate program updates, accomplishments, and key information to support stakeholder awareness and engagement.
  • Plan and execute cross-functional programs that contribute to business transformation and operational improvements
  • Develop program schedules, track milestones, and coordinate resources to meet defined objectives
  • Collaborate with stakeholders to gather requirements and ensure alignment with program goals
  • Apply established governance practices, tools, and reporting templates to monitor program progress
  • Identify and escalate risks, issues, and dependencies to senior program leaders
  • Coordinate with internal teams and external partners to support integrated program delivery
  • Prepare program documentation, dashboards, and status updates for stakeholder communication
  • Contribute to business case inputs, data analysis, and scenario planning activities
  • Ensure adherence to compliance requirements, internal controls, and governance standards
  • Participate in continuous improvement and change readiness initiatives within program teams
  • Provide guidance to junior team members and contribute to knowledge sharing
  • Support the adoption of program management tools and best practices
  • Collaborate with enabling functions to ensure program coordination and business readiness
  • Participate in cross-functional meetings and contribute to program planning discussions
  • May perform other duties as assigned


Qualifications

  • Experience developing stakeholder communications, executive presentations, organizational updates, digital content, or engagement materials in support of strategic initiatives.
  • Experience managing content across organizational channels, including intranet sites, newsletters, blogs, presentations, or related communication platforms.
  • Strong written communication and storytelling skills with the ability to translate complex topics into clear, audience-appropriate messaging.
  • Desired: Experience creating or managing digital and multimedia communications, including videos, demonstrations, or other employee engagement content.
  • 2+ years of relevant program management experience, supporting cross-functional programs
  • Proficient in coordinating program activities across multiple workstreams, ensuring alignment with timelines, deliverables, and stakeholder expectations
  • Knowledge and understanding of program lifecycle phases, governance structures, and the role of program management in strategic execution
  • Experience with supporting program leads in milestone tracking, risk identification, and preparation of executive-level reports
  • Advanced knowledge of program documentation, issue tracking, and change control processes
  • Experience with tools such as Power BI, Smartsheet, or Microsoft Project to support program visibility, reporting, and decision-making
  • Working knowledge of stakeholder engagement practices and cross-functional communication strategies
  • Basic skill in analyzing program data and synthesizing insights to support leadership decisions
  • Bachelor's degree in Business Administration, Program Management, Organizational Development, or related field, or equivalent combination of training, education, and experience


Desired Qualifications
  • Master's degree in Business Administration, Project Management, or related field, or equivalent combination of training, education, and experience
  • Professional Certifications (e.g.,PMP, PgMP, or Lean/Agile certification)
  • Experience working in a cross-functional business environment
  • Proficiency with MS Office; familiarity with tools (e.g., Smartsheet, MS Project, Jira) preferred.


Additional Information

Hours:
  • Monday - Friday, 8:00AM - 4:30PM


Location:
  • 820 Follin Lane, Vienna, VA 22180
  • 5510 Heritage Oaks Drive, Pensacola, FL 32526
  • 141 Security Drive, Winchester, VA 22602


About Navy Federal Credit Union

Navy Federal Credit Union is a credit union that serves members of the military and their families. The credit union offers a range of financial products and services, including checking and savings accounts, loans, and credit cards. Navy Federal Credit Union was founded in 1933 and is headquartered in Vienna, Virginia. The credit union has more than 9 million members and operates more than 300 branches across the United States and around the world.
Learn more about Navy Federal Credit Union
Size
18,000 employees
Industry
Founded
1933

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