Carrier Global Corporation

AI business Systems Analyst

Carrier Global Corporation$80K — $110K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business administration, Data Analytics, Information Systems, Computer Science, or related field; minimum 3-5 years in business analysis, systems integration, process improvement, or enterprise workflow systems
  • Hands-on proficiency with Salesforce CRM configuration and integration; working knowledge of RPA platforms (UiPath, Automation Anywhere, or equivalent); AI, automation, or digital transformation experience strongly preferred
  • Advanced proficiency in process documentation, data flow mapping, requirements gathering, and business process modeling
  • Expertise with performance reporting tools (Power BI, Tableau, Excel), KPI development, and dashboard design
  • Demonstrated ability to manage multiple platforms and balance competing priorities in fast-evolving AI environments

Responsibilities

  • Assess submitted AI initiatives for business value and feasibility; identify integration requirements with core platforms during intake
  • Convert input into structured AI workflow documentation and requirements specifications; design data flow architecture
  • Manage AI initiatives through intake, implementation, and post-deployment; coordinate cross-functional stakeholders for adoption
  • Serve as primary architect designing data flow maps across platforms; resolve friction points between AI and platform functionality
  • Perform pre- and post-deployment testing to validate operational viability and performance
  • Track deployed AI capabilities for performance degradation; identify enhancements for operational alignment
  • Establish scalable AI documentation, integration standards, and operational frameworks to support knowledge continuity

Benefits

  • Health Insurance
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance (Short-term and Long-term)
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement & Professional Development
  • Paid Vacation & Sick time
  • Company Paid Holidays
  • 401(k) Plan with Employer Match
  • Employee Discount Program
  • Company Paid Volunteer Time Off
Full Job Description
AI Business Systems Analyst

The AI Business Systems Analyst is responsible for the complete lifecycle management of AI initiatives while serving as the critical integration architect connecting AI capabilities to core enterprise technology platforms. This role bridges AI strategy with operational execution, ensuring that AI solutions deliver measurable business value and are seamlessly embedded within existing systems.

Key Responsibilities
  • Assess submitted AI initiatives for measurable business value, strategic alignment, and feasibility; identify integration requirements with core platforms (Salesforce, FIT, RPA) during intake
  • Convert customer, associate, and SME input into structured AI workflow documentation and comprehensive requirements specifications; design data flow architecture aligned with existing processes
  • Manage AI initiatives from intake through implementation and post-deployment; coordinate cross-functional stakeholders across IT, development, and CX to ensure operational embedding and adoption
  • Serve as primary integration architect designing data flow maps across Salesforce, FIT, and RPA; resolve friction points between AI capabilities and platform functionality
  • Perform comprehensive pre- and post-deployment testing to validate operational viability, data integrity, user readiness, and performance optimization
  • Track deployed AI capabilities post-launch for performance degradation; identify enhancements and coordinate improvements to maintain operational alignment
  • Establish scalable AI workflow documentation, integration standards, technical specifications, and operational frameworks to support knowledge continuity
  • Translate complex technical concepts into actionable business language; facilitate stakeholder engagement and manage multiple parallel projects with appropriate escalation


QUALIFICATIONS
  • Bachelor's degree in business administration, Data Analytics, Information Systems, Computer Science, or related field; minimum 3-5 years in business analysis, systems integration, process improvement, or enterprise workflow systems
  • Hands-on proficiency with Salesforce CRM configuration and integration; working knowledge of RPA platforms (UiPath, Automation Anywhere, or equivalent); AI, automation, or digital transformation experience strongly preferred
  • Advanced proficiency in process documentation, data flow mapping, requirements gathering, and business process modeling; strong ability to evaluate business cases, assess ROI, and translate requirements into technical specifications
  • Expertise with performance reporting tools (Power BI, Tableau, Excel), KPI development, and dashboard design; excellent facilitation and stakeholder management skills with ability to influence across functions without direct authority
  • Demonstrated ability to manage multiple platforms, exercise independent judgment on technical and business decisions, balance competing priorities, and thrive in fast-evolving AI environments with appropriate escalation


PREFERRED QUALIFICATIONS
  • Lean Six Sigma Green Belt or Project Management Professional (PMP) certification
  • Salesforce Administrator or Platform App Builder certification
  • RPA certification (UiPath, Automation Anywhere, or equivalent)
  • AI or data analytics certification (Google Data Analytics, Microsoft AI-900, or equivalent)
  • Prior experience in customer experience (CX), contact center, or customer support technology environments


Benefits:
  • Health Insurance
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance (Short-term and Long-term)
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement & Professional Development
  • Paid Vacation & Sick time
  • Company Paid Holiday's
  • 401(k) Plan with Employer Match
  • Employee Discount Program
  • Company Paid Volunteer Time Off
  • Invitation to Apply


Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

QUALIFICATIONS
  • Bachelor's degree in business administration, Data Analytics, Information Systems, Computer Science, or related field; minimum 3-5 years in business analysis, systems integration, process improvement, or enterprise workflow systems
  • Hands-on proficiency with Salesforce CRM configuration and integration; working knowledge of RPA platforms (UiPath, Automation Anywhere, or equivalent); AI, automation, or digital transformation experience strongly preferred
  • Advanced proficiency in process documentation, data flow mapping, requirements gathering, and business process modeling; strong ability to evaluate business cases, assess ROI, and translate requirements into technical specifications
  • Expertise with performance reporting tools (Power BI, Tableau, Excel), KPI development, and dashboard design; excellent facilitation and stakeholder management skills with ability to influence across functions without direct authority
  • Demonstrated ability to manage multiple platforms, exercise independent judgment on technical and business decisions, balance competing priorities, and thrive in fast-evolving AI environments with appropriate escalation

About Carrier Global Corporation

Carrier is the provider of intelligent climate and energy solutions.

Carrier Global Corporation Careers

There has never been a more exciting time to explore job opportunities at Carrier Global Corporation, a leader in innovative climate, security, and building automation technologies. Join our global team of professionals and be at the forefront of industry and technology. Work You’ll Do Embark on a career with Carrier Global Corporation and contribute to a sustainable, safe, and intelligent future. Our diverse team of experts is dedicated to pioneering advancements in climate control, fire safety, and security solutions that make modern living possible. Transform industries and communities with your expertise, innovation, and leadership. At Carrier, you are positioned uniquely at the nexus of technology, sustainability, and global reach. Engage with a worldwide network of professionals to help clients and communities navigate through challenges with cutting-edge solutions. Collaborate with over 53,000 employees around the globe, all united in delivering excellence and innovation in our field. Carrier Global Corporation Professional Growth and Opportunities We are committed to fostering professional growth and career advancement. Carrier offers a wide range of job opportunities, from internships to leadership positions, each providing a path to meaningful impact. Do Innovative Work Join our expansive team of dedicated professionals at the intersection of technology, sustainability, and global service. Carrier empowers you to innovate and lead in your field, supported by a culture that values diversity and dynamic thinking. Deliver targeted solutions and drive transformation in the industry with a depth of knowledge and a breadth of resources unmatched in our field. Be Part of a Great Team Work with cutting-edge technology and leverage the comprehensive capabilities of a global leader. Our team’s collaborative efforts result in smarter, safer buildings and more efficient, secure environments. Future-Proof Your Career Advance your career with Carrier’s extensive support, including professional development, diversity training, and certification opportunities. Your growth is limitless, propelled by your ambition and our collective mission. Explore Discover how Carrier is leading the way in digital transformation and sustainable innovation. See how our solutions are shaping the future of industries and enhancing quality of life globally. Carrier Global Corporation Employment Culture Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in leadership that fosters personal and professional growth, creating a workplace where all can thrive. Stay Connected Join Our Team Search for open positions that match your skills and interests. We value passionate, curious, and solution-driven team players. Explore our job opportunities and find where you can make a difference at Carrier. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Carrier Global Corporation.
Learn more about Carrier Global Corporation
Size
53,000 employees
Market Cap
$34.9 billion
Industry
Net Income
$1.9 billion
Revenue
$17.4 billion

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