We're a growing freight brokerage looking for a hands-on AI Automation Engineer to build intelligent agents and tools that make our team faster and smarter. You'll work directly with our Sales, Account Management, Carrier Sales, and Track & Trace departments - plus our TMS platform, TransportPro - to identify and automate high-impact workflows. Key Responsibilities: • Design, develop, and deploy AI-powered automation solutions that streamline freight brokerage operations and enhance team productivity • Collaborate closely with Sales, Account Management, Carrier Sales, and Track & Trace teams to understand pain points and gather detailed requirements for automation initiatives • Integrate automation tools and intelligent agents with our TransportPro TMS platform to ensure seamless workflow optimization • Monitor, measure, and analyze automation performance metrics to identify opportunities for continuous improvement and ROI optimization • Troubleshoot, debug, and resolve automation issues to maintain system reliability and minimize operational disruptions • Create and maintain comprehensive documentation of automation processes, workflows, and best practices for knowledge sharing across the organization • Provide training and ongoing support to end users to ensure successful adoption of new automation tools and maximize their effectiveness • Stay current with emerging AI and automation technologies to recommend innovative solutions that keep our organization competitive Qualifications What You'll Build • AI sales coaching tools that give reps real-time guidance, call insights, and performance feedback • Track & Trace assistants that proactively surface load status updates, exceptions, and carrier communication - reducing manual check calls • Business intelligence agents that pull freight data, spot trends, and deliver actionable insights to managers and reps without digging through reports • Workflow automations across quoting, follow-ups, onboarding, and carrier outreach What We're Looking For • Proven experience building AI agents using tools like LangChain, CrewAI, AutoGen, n8n, or similar frameworks • Strong Python skills and comfort working with REST APIs, webhooks, and data integrations • Hands-on experience with large language models (LLMs) such as GPT-4, Claude, or open-source alternatives • Experience building business intelligence or decision-support tools powered by LLMs • Proficiency with SQL and database querying for data extraction and manipulation • Ability to work directly with department teams to identify automation opportunities, gather requirements, and see projects through to deployment • Experience with version control systems (Git) and collaborative development practices • Strong problem-solving skills with the ability to troubleshoot complex integrations and debug automation workflows • Excellent written and verbal communication skills, with the ability to document processes and train end users • Freight, logistics, or supply chain industry experience is a plus; TMS platform experience is a significant advantage What We Offer • Competitive salary + performance bonus • [Health / Dental / Vision] benefits • [Remote/Hybrid / On-site] flexibility • Real ownership and impact from day one To Apply: Submit your resume and a brief description of an AI agent or automation tool you've built