About the RoleWe're looking for an
AI Agents Operations Associate to join our team on the frontlines of deploying and improving our voice agents.
This is a
hands-on, forward-deployed role where you'll:
- Test and QA live AI agents
- Work directly with real patient call flows
- Embed within customer operations when needed
- Help ensure our agents perform reliably in high-stakes healthcare environments
You won't just be observing - you'll be actively shaping how AI systems behave in production.
This role is designed as a
launchpad into an Implementation Manager role within ~6 months, for candidates who demonstrate strong ownership and execution.
This full-time position requires working 5 days a week in our Mountain View, CA office.What You'll DoAgent Testing & QA- Test end-to-end call flows (scheduling, rescheduling, cancellations, intake, etc.)
- Identify bugs, edge cases, and breakdowns in agent behavior
- Log, categorize, and prioritize issues across severity levels (critical / major / minor)
- Validate that agent actions are correctly reflected in downstream systems (e.g., EHR)
Forward Deployment (Customer-Facing)- Embed with customer front desk / call center teams when needed
- Operate as a live scheduler to deeply understand workflows
- Act as a bridge between customer operations and engineering
- Surface real-world insights to improve agent performance
Operational Excellence & QA Scaling- Support QA processes across internal and offshore teams
- Review call transcripts, recordings, and agent decisions at scale
- Help define and refine QA frameworks, rubrics, and best practices
- Ensure consistency and quality across all testing workflows
Cross-Functional Collaboration- Partner closely with engineering, product, and operations teams
- Provide structured feedback to improve agent logic and performance
- Help iterate quickly on deployments in fast-moving environments
What We're Looking For- Highly detail-oriented with strong pattern recognition
- Comfortable working in ambiguous, fast-changing environments
- Strong communication skills (written + verbal)
- Ability to break down real-world workflows and edge cases
- Excited about AI and its real-world applications
- Willingness to be onsite and occasionally embedded with customers
- Scrappy, proactive, and willing to take ownership
Nice to Have- Experience in operations, QA, support, or healthcare environments
- Exposure to call center workflows or customer support systems
- Familiarity with structured testing or QA processes
Why This Role is Unique- Work on real AI systems in production - not demos or prototypes
- Direct exposure to customers and live environments
- High ownership early in your career
- Clear path to Implementation Manager in ~6 months
- Be part of scaling AI across large healthcare systems
The OpportunityThis is not a traditional entry-level role.
You'll be working at the intersection of:
- AI systems
- Healthcare operations
- Real-world deployment
If you're excited about
building, testing, and scaling AI in production environments, this role will give you unmatched exposure and growth.
