Job DescriptionReports To: VP of Operations
Duties and Responsibilities: Operational Leadership & Oversight- Oversee day-to-day operations of the local offices, including client service, administrative processes, and compliance with internal procedures.
- Ensure consistent adherence to standard operating procedures and support continuous process improvement across all functions.
- Monitor and manage office efficiency, resource allocation, and service delivery to meet internal service standards. Support onboarding and training of new hires in operational protocols and systems use.
- Act as a local liaison with HR, IT, Compliance, and Facilities departments as needed.
Technology & Reporting- Serve as the office's subject matter expert (SME), providing user support, troubleshooting, workflow optimization, and training.
- Act as the go-to resource for all technology and system-related questions, including peripheral platforms used in service operations.
- Generate and analyze operational and performance reports to inform local management and support decision-making.
- Partner with the central operations team to roll out and implement system upgrades, new tools, or reporting enhancements.
Leadership & Collaboration- Collaborate with Account Managers, Client Managers, and Producers to ensure service expectations are met and maintained.
- Support cross-functional alignment between client-facing and administrative teams to streamline operations. Mentor and support client service and administrative staff, helping to build operational discipline and team capability.
- Coordinate with other Operations Managers and the VP of Operations to ensure consistent practices across Platform offices.
Multi-Office Support- Provide oversight and operational support for additional office locations within the designated Platform as assigned.
- Conduct regular check-ins, site visits (if applicable), and performance reviews with those offices to ensure alignment and operational success.
Qualifications- Minimum 10 years of experience in insurance office operations, including at least 5 years in a management or supervisory role.
- Strong understanding of crop insurance, commercial and personal insurance workflows and administrative support functions. Excellent organizational, analytical, and problem-solving skills.
- Proven leadership abilities and experience managing cross-functional teams.
- Strong communication skills with the ability to work effectively across departments and at all levels of the organization.
- Proficient in Microsoft Office Suite, reporting tools, and related insurance industry software.
- Bachelor's degree preferred; crop insurance designations a plus.
Additional InformationPlease see our company Benefits:- Medical, Dental, Vision
- Life Insurance and AD&D
- FSA / HSA
- Accident
- Critical Illness
- Hospital Indemnity
- Supplemental Health Insurance
- EAP
- Pet Insurance
- 11 Paid Holidays
- Flexible PTO
- 401K
