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We are seeking a Senior Agile Project Manager to champion the evolution and scaling of our enterprise ServiceNow Platform Operating Model. In this role, you will act as a strategic delivery partner, collaborating closely with Product Owners, platform leadership, operations teams, and external vendors. You won't just manage tasks; you will design, document, and scale a flexible Agile delivery framework that powers continuous operational excellence across the organization. Advantages - Enterprise-Scale Impact: Drive the strategic maturity of a highly visible ServiceNow platform within a premier, mission-driven organization. - Modern Tech Stack: Work daily with industry-standard, automated planning and reporting tools. - True Hybrid Flexibility: Enjoy the best of both worlds with a balanced hybrid model (averaging 2 days a week in-office). Responsibilities - Establish, document, and continuously improve a flexible Agile operating model and team lifecycle utilizing ServiceNow and Azure DevOps (ADO). - Lead core Agile ceremonies (Daily Standups, Sprint Planning, Reviews, and Retrospectives), actively removing blockers and facilitating collaborative problem-solving. - Plan, organize, and facilitate quarterly Big Room/PI-style planning sessions to align cross-functional teams. - Define and maintain robust delivery metrics, KPIs, and predictability standards using PowerBI, ADO, and ServiceNow. - Build a lightweight program management framework to seamlessly manage risks, cross-team dependencies, roadmaps, capacity, and OKRs. - Support Product Owners with backlog readiness, stakeholder engagement, strategic alignment, and overall team governance. - Deliver highly polished, automated monthly executive progress reports detailing risks, capacity, team velocity, and roadmap status. - Assist Product Owners and leadership with vendor/procurement planning. Qualifications - Active Reliability level security clearance - Fluently Bilingual (ENG/FRE, FRE/ENG) - Agile expertise and extensive experience in Project Management. - Hands-on experience within a ServiceNow environment or managing a ServiceNow platform team. - Experience leading Agile ceremonies, managing Kanban flow (WIP, cycle times), and orchestrating quarterly/PI-style Big Room Planning. - Comprehensive Project Governance: experience managing complex risks/dependencies, capacity planning, budget tracking, and ensuring delivery predictability. - Practical experience managing budgets and forecasting within Planview. - Experience building automated reporting structures for executive stakeholders. Summary If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered. We look forward to hearing from you!
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