The Hartford Financial Services Group, Inc

Agile Product Owner of Customer Data Omni- Channel Interactions

The Hartford Financial Services Group, Inc • $100K — $150K *
Hartford, CT 06106Hybrid
Enterprise Technology
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Ability to influence and align stakeholders across multiple business areas and leadership levels
  • Self-starter with strong execution skills and strategy development
  • Excellent communicator with the ability to distill complex concepts into clear narratives
  • Proven track record in defining long-term product vision and roadmap with senior leadership
  • Experience managing multi-channel data strategies across various business channels
  • Strong storytelling abilities for engaging presentations
  • Prior Product Ownership experience with Agile methodologies such as Scrum and Kanban

Responsibilities

  • Articulate long-term product vision and roadmap for Omni Channel Customer Insights in collaboration with Product Leadership.
  • Own and implement a multi-channel customer interaction data strategy to connect signals to customer identity.
  • Establish foundational data assets to support enterprise analytics and decision-making.
  • Drive integration across customer data ecosystems to enable a unified customer view.
  • Translate business needs into clear, prioritized product backlogs.
  • Communicate backlog item value to teams to align on project priorities and adjust as needed.
  • Guide delivery teams through sprint analysis for risk and evaluation of project goals.

Benefits

  • Work within a high-performing team focused on enhancing customer insights.
  • Pathway to drive significant business results through data-driven decision making.
  • Opportunity for leadership in shaping product vision in a critical area of the business.
  • Engagement in cross-functional collaborations that drive high-value opportunities.
Full Job Description
Agile Product Owner - BA07DE

Join Our High-Performance Team as a Product Owner of Omni Channel Customer Insights!

Be part of a high-performing team that excels in building data assets and capabilities to enhance our understanding of customers and interactions. With over $35M in run benefits, our data-driven insights prove that customer centricity drives tangible business results.

Your Mission: Focus on driving monetizable benefits through the Omni Channel Customer Insights (OCCI), our centralized customer interaction repository. Activate OCCI data to improve business processes and customer experiences and continue to deepen integrations to build 360-degree customer views. Use cases include enabling connected desktop customer profile, exploring micro and macro customer journeys, and identifying key friction points in the customers experience driving new capabilities to our value stream owners.

Responsibilities will include:
  • In partnership with Product Leadership, articulate long-term product vision and roadmap for OCCI.
  • Own multi-channel customer interaction data strategy by ingesting and connecting signals across channels to customer identity and intent.
  • Establish and maintain foundational data assets that power enterprise analytics, marketing, and operational decision-making.
  • Drive integration across customer data ecosystems (e.g., Customer Hub, CEP, marketing platforms) to enable a unified 3606 customer view.
  • Translate ambiguous business needs into actionable delivery, refining vague asks into clear, prioritized, backlog-ready work.
  • Communicate business value of backlog items to development team to ensure alignment on priorities; continually assess and adjust priorities to balance capacity and value.
  • Determine goals/user acceptance criteria for work delivered in sprints, guide team through analysis of risks and issues to inform options.
  • Partner with delivery team to inform PI Planning and refine user stories for delivery with goal of maximizing OCCI's value.
  • Advocate for customer data through storytelling and education
  • Lead cross-functional use case ideation and alignment sessions, partnering with stakeholders to identify high-value opportunities.
  • Coordinate with various stakeholders to gather use cases w/ measurable benefit; maintain a backlog to feed features prioritized for release.
  • Establish and maintain benefits measurement and tracking for overall customer data efforts in partnership with Director, Customer Data Agile Product Manager
  • Influencing enterprise stakeholders on value and benefits that drive investment.


What does good look like? Continue to show the value of customer data through measurable advances in digital adoption, operational cost savings and revenue generation

Qualifications:
  • Ability to influence and align stakeholders across multiple lines of business and leadership levels
  • Self-starter with strong execution skills, able to diagnose opportunities, develop a strategy, and drive forward work independently that aligns to leadership vision
  • Excellent communication skills and executive presence; ability to simplify complex concepts into an understandable narrative for stakeholders
  • Proven ability to define and articulate long-term product vision and roadmap in partnership with senior leadership
  • Demonstrated ownership of multi-channel data strategies spanning digital, contact center, and operational channels
  • Strong presentation skills this is more than PowerPoint skills, but is a comfort in telling a story and influencing audiences "off the cuff" and with little preparation
  • Experience in Agile (Scrum, Kanban, SAFE), with prior Product Ownership experience leading multiple teams.
    • Demonstrated ability to convert vague, unstructured business asks into clear, actionable work
    • Build and manage a prioritized backlog
    • Translate strategy into incremental deliverables (features, stories, epics)
    • Partner in PI Planning and sprint execution
  • Balance between technical (data) and business (assessing impact) acumen
  • Strong organizational and prioritization skills
  • Collaborative and inclusive


Bonus Skills:
  • Knowledge of data and Ops processes across multiple segments
  • Familiarity with SQL, Snowflake, or other data querying tools
  • Proven track record of delivering innovative solutions
  • Hands-on experience driving integration across complex data ecosystems (e.g., CDPs, data lakes, marketing platforms)
  • Experience establishing and scaling foundational data assets and reusable data products


Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$100,000 - $150,000

About The Hartford Financial Services Group, Inc

The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. Throughout our rich history of more than 200 years, countless businesses and individuals, including Robert E. Lee, Abraham Lincoln and Babe Ruth, have turned to our company for protection. The Hartford celebrated its 200th anniversary in 2010.

The Hartford Financial Services Group, Inc. Careers

Join the esteemed team at The Hartford Financial Services Group, Inc., a leader in investment and insurance, where we offer more than just job opportunities—we provide a platform for professional growth and innovation. As one of the most respected names in the financial services industry, The Hartford is dedicated to fostering a culture of diversity, leadership, and continuous development.

Work You’ll Do

Embark on a career with The Hartford and contribute to our mission of helping customers achieve amazing financial outcomes. You will have the chance to work alongside a team of experts who are not only skilled in their fields but are also passionate about making a difference.

Transform Your Career

At The Hartford, we believe in nurturing talent through comprehensive training programs and robust career development opportunities. Our commitment to professional growth is evident in our dynamic leadership and diversity training programs that prepare you for the future.

Innovate with Us

Innovation is at the heart of everything we do at The Hartford. Join us and bring your unique perspective to help shape the future of financial services. Our collaborative environment encourages creativity and is the perfect place to advance your skills in groundbreaking ways.

Be Part of a Great Team

The Hartford is not just a company; it's a community. We pride ourselves on a workplace culture that upholds the values of inclusivity and teamwork. By joining us, you’ll work on diverse teams that value your insights and encourage networking and mutual support.

Future-Proof Your Career

With a wide range of job opportunities, from internships to full-time positions, The Hartford offers a path for everyone. Whether you’re just starting out or looking to take your career to the next level, we provide the tools and support needed to succeed. Our benefits package is designed to ensure that our team members are well taken care of, not only at work but in all aspects of life.

Explore Job Opportunities and Internships

Whether you're polishing your resume, preparing for an interview, or seeking to enhance your employment experience, The Hartford has a position to match your skills and ambitions. We are continuously hiring and looking for new talent to join our thriving team.

Stay Connected

Join Our Team Search open positions that match your skills and interest at The Hartford. We look for passionate, curious, creative, and solution-driven team players.

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Learn more about The Hartford Financial Services Group, Inc
Size
18,500 employees
Market Cap
$24.1 billion
Industry
Finance & Insurance
Net Income
$1.7 billion
Founded
1810
5 Year Trend
+6.5%
Revenue
$20.5 billion
NASDAQ
HIG
* Ladders Estimates

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