TeleTech

Agile Coach and Release Train Engineer

TeleTech • $86K — $198K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years experience in Systems Engineering or Software Development Life Cycle, with a focus on Agile delivery tools
  • Previous role as Release Train Engineer or Lead Coach, knowledgeable in PI Planning and ART metrics tracking
  • Ability to coach technology leaders through enterprise Agile transformation
  • Experience in frameworks like SAFe, Scrum, and Kanban at an organizational level
  • Strong communication skills to facilitate discussions with executives and team leads
  • Current TS/SCI clearance with willingness to undergo a polygraph exam
  • Degrees: AA + 5 years, BA + 3 years, or MA + 1 year supporting IT projects, along with the ability to obtain IAM Level I Certification shortly after hire
  • Agile Certifications such as SAFe RTE, SAFe SPC, or PMI-ACP preferred

Responsibilities

  • Drive Agile transformation within the organization using Lean-Agile principles
  • Serve as a servant leader to facilitate ART planning and execution
  • Manage program-level risks and resolve cross-team dependencies
  • Deliver Agile training and workshops for various SAFe modules
  • Establish lean agile best practices in collaboration with senior leadership
  • Ensure the ART remains focused on PI commitments and continuous improvement
  • Lead discussions with executive and technical teams to drive quality and pace

Benefits

  • Access to advanced training and professional development opportunities
  • Collaboration in a people-first culture that emphasizes teamwork
  • Flexibility in remote and hybrid work arrangements
  • Engagement with cutting-edge tools and technologies in Agile environments
Full Job Description
Agile Coach and Release Train Engineer
The Opportunity:

Are you looking for an opportunity to combine your technical systems engineering skills with big picture execution and leadership to make a mission impact and support the warfighter? You understand your customer's environment and work individually and as a key member of a senior leadership team to engineer, scale, and deliver the right systems for their mission. Your ability to translate real-world needs into execution roadmaps and technical specifications makes you an integral part of delivering a customer-focused engineering solution.

As an Agile Coach and Release Train Engineer (RTE), you will drive execution and transformation across the organization by leveraging frameworks, including Scaled Agile (SAFe), Scrum, and Kanban. As an RTE, you will act as a servant leader and chief coach for the Agile Release Train (ART) planning, facilitating, and executing Program Increment (PI) Planning, managing program-level risks, resolving cross-team dependencies, and driving continuous flow.

As an Agile Coach, you will drive the adoption of the Lean-Agile mindset through Lean Portfolio Management, Agile delivery knowledge, and Agile lifecycle management tools while mentoring team members, Product Managers, System Architects, and Scrum Masters. You will lead multiple pillars from end-to-end and deliver SAFe training and workshops, including Leading SAFe, SAFe for Teams, SAFe PO and PM, SAFe RTE, and Value Stream Identification. You'll help to bring standard methodologies into the organization and partner closely with senior leadership to establish lean agile routines and practices that transform the organization to run Agile at scale, integration and continuous development, DevSecOps, and delivery automation.

The Agile Coach and Release Train Engineer will drive discussions with executive leads, team leads, and management while keeping the collective ART focused and tracking on PI commitments, pace, continuous improvement, and quality.

Join us. The world can't wait.

You Have:

  • 3+ years of experience with the Systems Engineering or Software Development Life Cycle, enterprise Agile delivery tools, and managing multi-team Agile execution
  • Experience operating as an RTE or Lead Coach, facilitating PI Planning, tracking ART metrics, managing risk mitigation (ROAM), and managing cross-team dependencies
  • Experience coaching, mentoring, and advising technology leaders through a sophisticated enterprise Agile transformation
  • Experience designing and executing enterprise organizational transformation frameworks using SAFe, Scrum, and Kanban
  • Ability to lead discussions with executives, system architects, product managers, and team leads within the organization
  • Active TS/SCI clearance; willingness to take a polygraph exam
  • Associate's degree and 5+ years of experience supporting IT projects and activities, Bachelor's degree and 3+ years of experience supporting IT projects and activities, or Master's degree and 1+ years of experience supporting IT projects and activities
  • Ability to obtain an IAM Level I Certification, such as CAP, CND, Cloud+, GSLC, Security+, or HCISPP Certification within 30 days of hire date
  • Agile Certification such as SAFe RTE, SAFe SPC, PMI-ACP, or PMP Certification


Nice If You Have:

  • Experience supporting IC clients
  • Knowledge of ServiceNow, Jira, and enterprise delivery dashboards
  • Knowledge of DoD Risk Management Framework
  • Ability to deliver all documentation on time through the contract data requirements list approval process, including a sense of teamwork and helping to bring the next level of value added to taskings
  • Possession of excellent analytical and problem-solving skills
  • Possession of excellent verbal and written communication skills


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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