Agentforce Salesforce Quality Assurance Tester JD

***As required by our governmental client, this position requires U.S. Citizenship AND Secret Clearance***

Cherokee Federal is seeking a Salesforce QA Tester to support a federal Agentforce initiative, delivering AI agent capabilities on the Salesforce Public Sector Solutions platform. This role is responsible for developing and executing test plans; testing Agentforce agents, including topic and action routing and grounded prompt output; validating supporting Salesforce configuration and custom development (Flow, Apex, LWC, SOQL); testing integrations; managing defects; and ensuring quality across Agile releases. Ideal candidates have hands-on Salesforce QA experience, exposure to testing AI or agent-based systems, knowledge of Salesforce automation and integrations, experience with Jira or Azure DevOps, and the ability to support testing in a regulated federal environment.

Compensation & Benefits
Estimated Starting Salary Range for Salesforce QA – Agentforce: $100,000-120,000
Pay commensurate with experience.
Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

 

Responsibilities 
•    Develop, maintain, and execute comprehensive test plans, test cases, and test scripts across Salesforce configuration, customization, and integration work throughout the release lifecycle.
•    Work with government leads and Product Owners to understand acceptance criteria, clarify testing scope, and confirm release timing for new enhancement requests.
•    Perform functional, regression, integration, end-to-end, and user acceptance testing (UAT) support across sprints and Salesforce releases.
•    Validate declarative configuration and automation, including Flow (record-triggered, screen flows, scheduled flows), approvals, validation rules, page layouts, and Lightning App Builder, ensuring intended behavior and operational accuracy.
•    Test custom development, including Apex, Lightning Web Components, and triggers, and perform backend validation using SOQL as needed.
•    Validate integrations between Salesforce and external systems (e.g., MuleSoft, REST/SOAP APIs, middleware), confirming data integrity across systems.
•    Test Agentforce agents, validating that natural-language utterances select the correct topic and invoke the correct action (Apex action, Flow, or prompt template), including near-miss utterances that should not trigger an action.
•    Validate prompt templates built in Prompt Builder for accuracy and proper grounding in source data (e.g., Data Cloud); test for hallucinated, incomplete, or off-topic responses.
•    Test agent guardrails and scope adherence, confirming agents decline out-of-scope requests and do not surface data outside authorized boundaries.
•    Design and execute agent test cases using Agentforce Testing Center, including batch evaluation against expected outcomes and multi-turn conversation flows.
•    Establish evaluation criteria for non-deterministic outputs (grounding, accuracy, completeness) rather than relying solely on exact-match assertions.
•    Log, track, and manage defects through resolution using tools such as Jira or Azure DevOps; clearly document reproduction steps, severity, and expected versus actual results.
•    Verify data integrity and reporting/dashboard accuracy, including exception paths and operational reporting needs.
•    Support Salesforce Public Sector Solutions activities, including release readiness, deployment validation across sandboxes and production, and post-release stabilization.
•    Ensure test coverage and QA practices are scalable, maintainable, and aligned with governance, auditability, and compliance expectations in a regulated environment.
•    Present formal and informal oral and written briefings to government managers; produce executive-ready test summaries, defect reports, and quality status updates.
•    Perform other job-related duties as assigned.
Required Qualifications
•    Bachelor's degree with preferred study in Computer Science, Information Science, Information Systems Management, Math, Statistics, Operations Research, or Engineering and a minimum of four (4) years of experience. Six (6) years of work experience in a related field may be substituted for education.
•    Demonstrated experience performing QA and testing in an Agile delivery environment, including test planning, test case development, and defect management.
•    Proven ability to design and execute test cases from user stories and acceptance criteria, including exception paths.
•    Hands-on experience testing Salesforce applications, including declarative configuration and automation such as Salesforce Flow.
•    Experience validating custom development (Apex, Lightning Web Components, triggers) and performing backend validation using SOQL.
•    Experience testing Salesforce integrations with external systems (e.g., MuleSoft, REST/SOAP APIs).
•    Experience with defect-tracking and test-management tools (e.g., Jira, Azure DevOps, TestRail).
•    U.S. Citizenship is required.
•    Must pass pre-employment qualifications of Cherokee Federal.

Preferred Qualifications
•    Hands-on experience testing Agentforce agents or other conversational AI / LLM-based systems.
•    Familiarity with Agentforce Testing Center, Prompt Builder, and Data Cloud grounding.
•    Working understanding on how to test non-deterministic AI output (grounding, hallucination, evaluation methodology).

Key Skills
•    Strong written and verbal communication, including producing executive-ready test summaries and briefing senior government stakeholders.
•    Precise defect documentation: clear reproduction steps, severity, and expected versus actual results.
•    Direct collaboration with Product Owners and government leads to clarify acceptance criteria and testing scope.

Similar searchable job titles:
•    Salesforce Quality Assurance Tester
•    Salesforce QA Tester
•    Salesforce QA Lead
•    Salesforce Testing Lead
•    Salesforce Agentforce QA 
•    Agentforce Tester

Keywords:
•    Salesforce, Lightning
•    Salesforce, Agentforce
•    Agentforce Prompt Builder
•    Agent Testing
•    Agentforce Testing