Role Overview: 

The Key Account Manager Iis responsible formanaging and growing a portfolio of customer accounts while supporting profitable revenue growth and long‑term partnerships. This role serves as an individual contributor whooperateswith moderate autonomy, providing account management support, commercial execution, and collaboration across assigned accounts. The Key Account Manager I workscross‑functionally with Sales, Marketing, Supply Chain, Finance, and Product teams to execute account strategies that align customer needs with Wilbur‑Ellis solutions. This role focuses on strengthening customer relationships while ensuring consistent delivery and acceptable return on investment for both the customer and the company.

A Sample of What You’ll Do in This Role:  

• Manage and grow relationships with assigned accounts, serving as a primary point of contact and trusted partner within defined scope. 

• Support the development and execution of account plans, including growth initiatives, pricing strategies, and partnership objectives. 

• Identify and pursue new business opportunities within existing accounts to expand product and service penetration. 

• Collaborate with internal stakeholders to align resources, resolve issues, and deliver customer‑focused solutions. 

• Provide input on pricing, forecasting, and sales planning to support territory and account performance. 

• Analyze account performance, market trends, and customer data to inform recommendations and decision‑making. 

• Participate in customer meetings, presentations, and negotiations, supporting desired outcomes. 

• Ensure compliance with company policies related to credit, pricing, contracts, and risk management. 

• Represent the voice of the customer internally, sharing insights that inform product, service, and process improvements. 

What You Bring to this Role:  

• 3+ years of sales, account management, or commercial experience, including exposure to managing customer accounts 

• Demonstrated success supporting revenue growth and building customer relationships 

• Foundational business acumen with exposure to pricing, margin management, forecasting, and sales planning 

• Ability to analyze data and translate insights into actionable recommendations for account strategies 

• Experience working cross‑functionally to support customer solutions 

• Proficiency with CRM systems and sales performance tools 

• Willingness to travel as required to support customer relationships 

What Makes You a Great Fit:

• You are a problem solver who can balance account needs with execution priorities

• Youare able tobuild trust and collaborate effectively with customers and internal stakeholders

• You’recomfortable navigating changing priorities and following established processes

• You communicate clearly and professionally in customer and team interactions

• You are highly organized and effective at managing multiple tasks and deadlines

• You take ownership of your work and are accountable to delivering results

Compensation and Benefits:  

• In compliance with all states and cities requiring transparency of pay, the base compensation for this position ranges from $115,400 - $161,620. Note that salary may vary based on location, skills, and experience.    

• This position is eligible for an annual discretionary bonus and vacation, holidays, health, dental, vision, mental health, and retirement plan participation, including an employer contribution of up to 7% into your 401(k). Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/