ServiceNow

Advisory Solution Consultant - Partners

ServiceNow$125K — $150K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in pre-sales solution consulting or sales engineering
  • Proficient in ServiceNow platform or cloud software solutions
  • Experience with AI integration in decision-making and workflows
  • Strong collaboration experience with product teams and partners
  • Skillful in territory management and pipeline building
  • Willingness to travel as required

Responsibilities

  • Co-create architectures with partners using reusable patterns and libraries
  • Build co-innovation assets like templates and demo environments
  • Provide senior technical expertise on complex scenarios
  • Drive AI-enhanced capability adoption with partners
  • Lead workshops and directly engage with executive buyers
  • Execute proofs of concept showcasing business value
  • Guide partners on competitive positioning against platforms

Benefits

  • Flexible work arrangements based on role
  • Opportunities for career development and mentoring
  • Participation in industry events and thought leadership
  • Collaborative work with various expert teams
  • Engagement in innovative practice development
Full Job Description
Job Description

Mission

Provide deep, senior technical strategist expertise within Risk and Security practice, engaged where deep Practice expertise is required - working alongside partner-aligned Partner Technology Architects and Partner Solution Engineers to accelerate partner activation, solution co-creation and commercial success.

Scope

One of the 4 Practices, worldwide within the GEO. Engaged across partner types (Global, Regional Managed of any Major Area including Commercial, and Development partners) where their Practice depth is required.

Engagement posture

Pooled. Pulled in on demand through the intake form. Engagements can be proactive (planned partner enablement, practice launch, joint business planning execution) or reactive (specific request, deal-time depth, gap on partner side). Predominantly Out-Quarter - but can engage on In-Quarter opportunities in specific cases

Key responsibilities
  • Co-create Practice-native architectures with partners - developing reference architectures, reusable patterns, and integration libraries that partners can extend and monetize.
  • Build reusable Practice co-innovation assets - solution templates, industry-specific accelerators, demo environments and blueprints.
  • Provide senior technical expertise within the Practice (e.g., L400 in AI, deep architecture in CRM/G&S/AW) - including net-new patterns and complex multi-product scenarios.
  • Drive collaborative adoption of AI-enhanced Practice capabilities with partners.
  • Lead Practice technical workshops with partners and engage directly with Practice buyers (CAIO/CDO/CTO for AI 30 CXO/VP CX for CRM 30 CISO/CRO/CIO for G&S 30 CIO/VP IT Ops/CHRO for AW).
  • Execute strategic proofs of concept demonstrating Practice business value.
  • Guide partners on competitive positioning against alternative platforms.
  • Present Practice architecture and industry-specific strategy to executive audiences.
  • Design and deliver comprehensive Practice architecture training programs, workshops, and executive briefings that build lasting partner capability.
  • Mentor partner architects and pre-sales teams on Practice solution positioning, competitive differentiation and industry patterns.
  • Assess partner Practice technical capabilities and identify gaps; develop capability maturation plans and certification pathways.
  • Represent ServiceNow Practice innovation at industry events, conferences and forums; contribute to thought leadership content.
  • Collaborate with partner-aligned Partner Technology Architects on Practice-specific joint business planning.
  • Guide partners from concept to validated solution to scalable commercialization with clear monetization pathways.
  • Connect Practice architecture to measurable business outcomes.
  • Maintain expert-level knowledge of the Practice competitive landscape and translate market intelligence into partner-relevant insights.
  • Support SC Field on Commercial partner development requests.

Success metrics / KPIs
  • Partner Practice Maturity - Practice progression, Pre-Sales certification attainment (Sales / Pre-Sales focus, not implementation), readiness scores, vertical specialization depth.
  • Pipeline Influence - growth in Practice-specific partner-sourced and partner-influenced pipeline; deal velocity improvement.
  • Co-Created Offerings - number and quality of repeatable Practice offerings co-developed with partners.
  • Partner Self-Sufficiency - partner capability to independently position, demonstrate, and deploy Practice solutions.
  • Competitive Win Rate - win rate improvement in partner-led Practice opportunities (CRM, G&S).
  • Thought Leadership - conference presentations, published content, external visibility (AI Practice).
  • Executive Satisfaction - partner satisfaction on Practice advisory engagement quality and strategic value.

Key interfaces
  • Partner-PTAs (Global & Regional) - working alongside on assigned partners
  • Partner Solution Engineer / Partner Design Studio - for reference architectures & design standards
  • Product & Engineering teams - for formal feedback loops on partner ecosystem needs
  • SC Field / SC Specialist Field - for gap-driven Commercial partner development requests
  • Partner Managers (Global / Regional / Development)


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 7+ years of pre-sales solution consulting or sales engineering experience
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
  • Travel, as necessary


FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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