Guardian Life Insurance

Advisory Market Senior Account Implementation Manager

Guardian Life Insurance • $68K — $113K *
Bethlehem, PA 18017In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years experience in the group insurance industry with a focus on implementation or client management.
  • Experience managing complex implementations for employer groups with 2000+ employees.
  • Knowledge of FMLA and PEO implementations.
  • Familiarity with Benefit Administration platforms and data exchange formats.
  • Strong project management skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and make strategic decisions.

Responsibilities

  • Lead high-visibility and complex implementations from kickoff to service transition.
  • Serve as primary point of contact for customers, brokers, and internal teams during implementation.
  • Conduct consultative discussions to clarify needs and guide decisions for successful plan administration.
  • Translate customer requirements into comprehensive implementation plans.
  • Manage detailed project plans, ensuring accountability across teams for timely deliverables.
  • Identify and resolve implementation risks and barriers proactively.
  • Develop strong product knowledge to advise customers effectively.

Benefits

  • Mobile (remote) position.
  • Opportunities for professional mentorship and guidance.
  • Involvement in strategic initiatives for implementation transformation and process improvement.
Full Job Description
The Advisory Market Sr Account Implementation Manager, primarily handles complex and large group implementations, providing overall coordination and support to employers and brokers during the onboarding and set-up of customer's new benefit plans/policies. This includes owning the implementation timeline, gathering required information, ensuring accurate data entry into systems, as well as coordinating with other departments to ensure a smooth transition for the new customer/policy.

You will

  • Lead high-visibility and complex implementations, including PEO arrangements, 2,000+ life groups, and high-profile broker or customer relationships, while owning the overall implementation experience from finalist meeting through transition to service.
  • Serve as the primary implementation leader and single point of contact for customers, brokers, and internal partners, ensuring clear communication, timely issue resolution, and a smooth handoff to service teams at the end of implementation.
  • Lead consultative conversations with customers, brokers, and internal partners to identify needs, clarify expectations, recommend solutions, and guide decisions that support successful plan administration and customer outcomes.
  • Evaluate complex customer requirements and translate them into documented implementation plans that align product capabilities, administrative set-up, enrollment needs, billing readiness, and service expectations.
  • Develop, communicate, maintain, and manage detailed implementation project plans, driving milestone accountability across internal and external partners to ensure deadlines, effective dates, and customer commitments are met.
  • Proactively identify implementation risks, barriers, and escalations; use sound judgment to resolve issues, influence decisions, and protect the customer and broker experience.
  • Maintain strong knowledge of Guardian group products, including Life, Disability, Absence, State Paid Leave programs, Supplemental Health, Dental, Vision, processes, and system capabilities to educate customers and advise on service capabilities.
  • Drive the timely collection and validation of implementation information, enrollment data, and administrative requirements to support claims readiness, accurate first billing, and successful plan set-up by the agreed upon effective date.
  • Coordinate and influence cross-functional partners, including Data Exchange, Ben Admin partners, Enrollment Technology Consultants, Sales, Client Management, Case Set-Up, Billing, and Enrollment teams, to ensure systems, vendor platforms, and administrative processes are set up accurately and on time.
  • Identify opportunities to improve implementation processes, share best practices, and contribute to solutions that enhance operational efficiency, customer satisfaction, and the overall implementation experience.
  • Serve as a peer leader by mentoring team members, supporting training, and providing guidance on complex implementation scenarios, escalations, and consultative customer conversations.
  • Contribute to and, when appropriate, lead department or strategic initiatives that support implementation transformation, customer experience, process improvement, and broader business priorities.


You have

  • 7-+ years of experience in the group insurance industry; implementation or client management experience preferred.
  • Experience managing complex implementations for employer groups with 2000+ employees.
  • Knowledge and experience with FMLA and PEO implementations.
  • Knowledge of Benefit Administration platforms and data exchange formats.
  • Project management skills.
  • Excellent written and verbal communication skills.
  • The ability to work independently and make decisions.
  • The aptitude to promote consumer centric decision making and the ability to lead and adopt change.
  • Bachelor's Degree preferred or equivalent work experience in business, operations, or related field.


Location
This is a mobile (remote) position.

Salary Range:

$68,970.00 - $113,310.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

About Guardian Life Insurance

Guardian Life Insurance Careers

Join the Guardian Life Insurance team today and be part of a company that values growth, leadership, and innovation. As a leading provider in the insurance industry, Guardian Life Insurance offers a wealth of job opportunities that empower you to shape your future and strengthen your professional skills. Work You’ll Do At Guardian Life Insurance, you’ll collaborate with a diverse team of experts dedicated to providing exceptional service and innovative solutions to our clients. Our culture thrives on inclusivity and the shared ambition of our team members to drive positive change in the insurance sector. Explore a variety of career paths in areas ranging from customer service to financial advisement, each offering the potential to engage with transformative projects that impact lives. Our commitment to professional growth is evident in our robust training programs, including leadership development and diversity training, designed to enhance your skills and advance your career. Innovative Work Guardian Life Insurance is at the forefront of integrating cutting-edge technology and personalized service. Join us and contribute to initiatives that redefine industry standards and lead to more predictive and personalized customer experiences. Be Part of a Great Team Our team at Guardian Life Insurance is our strongest asset. We foster an environment where creativity and effectiveness are encouraged, making it a perfect place for those who seek to innovate and excel in their careers. With a focus on nurturing talent, we offer comprehensive benefits, competitive salaries, and a supportive atmosphere that advocates work-life balance. Future-Proof Your Career With Guardian Life Insurance, your career is future-proof. Dive into a range of employment opportunities that not only align with your current skills but also challenge you to grow and expand your capabilities. Whether you’re looking for a full-time position, an internship, or even leadership roles, Guardian Life Insurance is committed to helping you find the right path. Stay Connected Join Our Team Discover the job opportunities waiting for you at Guardian Life Insurance. We are continuously hiring and looking for individuals who are passionate, driven, and ready to contribute to our mission. Search open positions that match your skills and interests, and take the first step towards a rewarding career with us. Keep Up to Date Stay informed with the latest career tips, industry insights, and company news—all from the professionals who make Guardian Life Insurance a leader in the insurance industry. Our careers blog provides valuable information to help you prepare for your next interview, polish your resume, and enhance your networking abilities. Job Alert Emails Customize your experience by subscribing to job alerts and insider tips tailored to your preferences. Discover exciting and rewarding opportunities that await at Guardian Life Insurance, and see how you can contribute to our legacy of excellence and innovation. Join Guardian Life Insurance today and be part of a company that’s dedicated to your career growth and professional development.
Learn more about Guardian Life Insurance
Size
9,000 employees
Industry
Finance & Insurance
Founded
1860
* Ladders Estimates

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