Gainwell Technologies

Advisor, Systems Operations Manager (Remote in USA)

Gainwell Technologies • $87K — $124K *
US-AnywhereRemote in Missouri, US
Healthcare
8 - 10 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's or PMP preferred)
  • 10+ years in systems management or IT operation roles, with public sector or Medicaid experience
  • Hands-on experience with large-scale enterprise systems (preferably MMIS or similar healthcare)
  • Proven ITSM experience and understanding of ITIL service management frameworks, ITIL v4 certification preferred
  • 5+ years in technical leadership roles.

Responsibilities

  • Act as primary contact for external vendors regarding contract compliance and project execution
  • Manage system-related activities, proactively identify, report, and mitigate project risks
  • Ensure successful build-out, configuration, and deployment of system applications across all environments
  • Oversee application installation and verification through smoke testing
  • Coordinate ongoing Operations and Maintenance strategies with stakeholders
  • Collaborate with infrastructure teams to meet SLA/KPI targets
  • Lead DBA teams, manage day-to-day operations, and enforce service management processes.

Benefits

  • Health benefits (medical, dental, vision) start on day 1
  • 401K company match available within months
  • Flexible vacation policy available after 90 days
  • Company provided computer for work
  • Remote position with required minimum internet speed
  • Multiple video interviews required for the hiring process.
Full Job Description
Summary

The Advisor, Systems Operations Manager will lead and oversee system operations, application environments, and service management for a large-scale Medicaid Management Information System (MMIS) program. The role involves close collaboration with district stakeholders, vendors, infrastructure teams, architects, and database administrators. The candidate will be accountable for system health, operational readiness, and service performance, ensuring all service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded.

Your role in our mission

  • Act as the primary point of contact between the district and external vendors for contract compliance and project execution.
  • Manage system-related activities and proactively identify, report, and mitigate project risks.
  • Ensure the successful build-out, configuration, and deployment of system applications across all environments (Development, SIT, UAT, Training, Production).
  • Oversee application installation, configuration, and verification through smoke testing.
  • Coordinate with stakeholders to develop ongoing Operations and Maintenance strategies.
  • Collaborate with the infrastructure team to ensure system performance aligns with SLA/KPI targets.
  • Partner with DBAs and architects to validate system configurations and database integrity.
  • Direct DBA teams, assign priorities, and manage day-to-day operations related to system databases.
  • Own and enforce service management processes, including Incident, Problem, Change Management, and Major Incident Management (MIM).
  • Ensure clear escalation paths are followed from L1 through L5 with no gaps in accountability.
  • Drive system observability and enable early issue detection and rapid response capabilities.
  • Serve on the Account Leadership Team and participate in the Change Advisory Board (CAB).
  • Assess operational readiness of all changes and exercise the authority to halt changes if needed.
  • Maintain and enforce a comprehensive system/service ownership map, assigning clear primary and secondary owners.
  • Lead efforts in root cause analysis (RCA) and ensure permanent corrective actions are implemented.
  • Maintain close working relationships with GWT Tech Stack stakeholders, including CDL, Architects, IDLs, and ASOs.
  • Ensure adherence to GWT tools, solutions, and service standards.
  • Manage budgeted hours for system management and environment setups.
  • Oversee business automation with the operations team, including nightly batch cycles.
  • Represent system operations in client-facing discussions and serve as a backup to other System Managers as needed.


What we're looking for

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. (Master's or PMP preferred)
  • 10+ years of experience in systems management, or IT operation roles. Experience working in public sector or Medicaid environments.
  • Hands-on experience with large-scale enterprise systems (preferably MMIS or similar healthcare platforms). Strong understanding of system observability and proactive monitoring tools.
  • Proven experience with ITSM, ITIL practices and strong understanding of service management frameworks. ITIL v4 Certification or equivalent.
  • 5+ years in technical and service delivery leadership roles.


What you should expect in this role

  • This is a full-time permanent regular salaried (W-2) employee position.
  • Monday through Friday work schedule (40 hours per week).
  • Opportunities to travel through your work (0-10%)
  • Health (medical, dental, vision) benefits start on day 1 of employment.
  • Company match 401K and other benefits available within months of starting.
  • New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
  • Company provided computer for work use.
  • This is a remote position. For all remote positions employees' Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
  • Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. The use of AI during interviews is prohibited.
  • The hiring process for this position requires 3-4 video interviews. This requires you to have a video-enabled device to join a live MS Teams meeting. Also, you will only be contacted if you are selected for an interview and due to application volume, there may be no update that will be available between interviews.
  • We will accept applications for this position until June 8, 2026.


#LI-NB1

#LI-REMOTE

The pay range for this position is $87,300 - $124,700 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

About Gainwell Technologies

Gainwell Technologies offerings including Medicaid Management Information Systems (MMIS), fiscal agent services, program integrity, care management, immunization registry, and eligibility services. With over 50 years of proven experience, Gainwell carries forward a reputation for technological innovation, service excellence, and unparalleled industry expertise in offering clients scalable and flexible health and human services solutions for their most complex challenges.

Gainwell Technologies Careers

There has never been a more opportune time to join Gainwell Technologies, a leader in providing cutting-edge technology solutions. As a hub of innovation and diversity, Gainwell Technologies offers a plethora of job opportunities aimed at enhancing the digital landscape.

Work You’ll Do

Join Gainwell Technologies' esteemed team to assist some of the most prominent organizations in mastering their technological advancements and digital transformations. At Gainwell Technologies, the focus is on leveraging a unique blend of technology, industry expertise, and digital innovation to lead the market. Professionals at Gainwell Technologies are positioned uniquely at the crossroads of technology and consulting, driving leadership and growth in various sectors through transformative solutions.

Gainwell Technologies Professional Growth and Opportunities

The team is dedicated to building a leading-edge environment that fosters professional growth and innovation. Gainwell Technologies is not just about addressing the current needs of the market but also about foreseeing and shaping the future of technology.

Innovative Work

At Gainwell Technologies, employees engage in groundbreaking work at the intersection of technology and practical application. The company is home to a large group of dedicated professionals who are committed to delivering robust solutions on trusted platforms.

Career Advancement

Embark on a career journey with Gainwell Technologies where the sky is the limit. The company supports ambitious professionals with comprehensive training, development programs, and diverse certification opportunities designed to future-proof careers in the technology sector.

Explore Job Opportunities and Culture

Gainwell Technologies is committed to creating a workplace culture that promotes diversity and inclusion, where every team member’s contribution is valued. Explore various job opportunities, from internships to full-time positions, and become part of a team that values innovation and leadership.

The Gainwell Technologies Commitment to Diversity and Professional Development

Gainwell Technologies recognizes the importance of diversity training and professional development in creating a thriving workplace. The company is dedicated to providing employees with the resources they need to succeed in their careers and contribute to the industry effectively.

Stay Connected with Gainwell Technologies Careers

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Learn more about Gainwell Technologies
Size
10,001 employees
Industry
Information Technology
* Ladders Estimates

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